Admin Concierge - Raffles The Red Sea
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Key skills for this role
About the Role
Coordinate guest services, manage profiles, oversee logistics, and ensure exceptional service standards while maintaining confidentiality and professionalism.
Key Skills for This Role
Full Job Posting
Key Roles & Responsibilities
- Operational Coordination
- : Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys.
• Guest Profile Management
- : Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to personalize future interactions.
- Pre-Arrival Correspondence
- : Manage the pre-arrival email cycle, following up on ongoing communications with guests and travel agents to confirm arrival details and special preparations.
- Administrative Logistics
- : Responsible for sorting and distributing guest and administrative mail, managing courier services, and maintaining the hotel's digital information directory (function board).
• Inventory & Stock Control
: Take regular inventories of lobby supplies and guest amenities, coordinating with butler admin supervisors for restocks.
• Service Recovery Support
: Assist in logging and reporting guest complaints, tracking feedback, and ensuring swift corrective action is taken to uphold brand standards.
• Legendary Service Philosophy
: Provide "warm, anticipatory, and personalized service" that aligns with the Raffles heritage.
• Grooming & Presentation
- : Maintain impeccable grooming and professional posture at all times; standard etiquette includes avoiding folded arms, keeping hands out of pockets, and never leaning on counters.
- Confidentiality
- : Strictly handle sensitive guest information with the "utmost discretion and integrity".
Qualifications & Attributes
- Experience
- : Typically requires 2+ years in a luxury hotel front office or guest relations role.
- Technical Proficiency
- : Strong working knowledge of Microsoft Office (particularly Excel) and hotel Property Management Systems.
- Personal Traits
- : Must be "poised, creative, and inquisitive," with a high level of emotional intelligence and cultural awareness.
Additional Information
- Understanding of Ultra-Luxury guest expectations and brand alignment.
- experience in project coordination, scheduling, and document control during pre-Opening stages.
- Experience in pre-Opening is a must.
- A proactive, anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.
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