Accounts Receivable & Collections Specialist

Qualifications

• Required
• Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent experience.
• 7+ years of progressive B2B accounts receivable and commercial collections experience.
• Demonstrated ability to research and resolve complex AR issues independently.
• Strong analytical and reconciliation skills with the ability to identify root causes of payment discrepancies.
• Excellent written and verbal communication skills with both internal teams and external customers.
• Proven ability to manage multiple priorities simultaneously in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail.
• Self-motivated with a strong sense of ownership and accountability.
• Preferred
• SaaS or subscription business experience.
• NetSuite experience.
• Salesforce experience.
• Experience working with cross-functional teams.
• Experience mentoring junior or offshore team members.
• Core Competencies
• Analytical problem solving - Researches complex customer accounts and identifies the root causes of payment issues.
• Sense of urgency - Responds quickly, prioritizes effectively, and drives issues to completion.
• Ownership - Takes responsibility for assigned accounts and follows through until resolution.
• Communication - Builds strong relationships through clear, professional communication with customers and internal stakeholders.
• Organization and multitasking - Manages a high volume of competing priorities without sacrificing accuracy.
• Collaboration - Partners effectively across Accounting, Customer Success, Sales, Support, and Operations.
• Continuous improvement - Identifies process gaps and recommends practical solutions.
• Responsiveness and follow-through - Follows up promptly and persists until issues are fully closed. #LI-REMOTE
• The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.
• The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.
• Competitive compensation package including stock options
• Flexible work schedule
• Comprehensive benefits including retirement plan match
• Opportunity to make a real impact every day
• Work with a dynamic and growing team
• Unlimited PTO