Account Representative
Role Overview
Join Amazon's Sales and Account Management team to help businesses grow through customer-focused account management and consultative selling.
Combine data analysis and client relationships to identify opportunities, recommend solutions, and support customer success.
Key Skills for This Role
Full Job Posting
Role overview
Join Amazon's Sales and Account Management team to help businesses grow through customer-focused account management and consultative selling.
Combine data analysis and client relationships to identify opportunities, recommend solutions, and support customer success.
Account management and analysis
- Manage customer accounts and engagement strategies to improve satisfaction, retention, and revenue growth.
- Analyze customer data using tools such as Excel and SQL to identify opportunities and provide recommendations to customers and internal stakeholders.
- Prepare and deliver client presentations that connect Amazon products and services with customer needs.
Collaboration and execution
- Work with cross-functional teams to troubleshoot operational challenges, escalate risks, and execute account plans on time.
- Use generative AI tools where appropriate to improve productivity and client deliverables.
- Review account metrics, prepare customer insights, document progress, and plan next steps.
About the team
The team provides strategic guidance and hands-on support to customers in a collaborative, fast-paced environment.
Basic qualifications
- Knowledge of Microsoft Office products and applications.
- Experience in sales and managing large accounts.
- At least 2 years of professional or military experience.
Preferred qualifications
- A track record of exceeding sales goals.
- Experience in e-commerce or retail.
- A master's degree.
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