Account Renewals Specialist

Manage incoming calls and emails related to renewals and negotiations, using effective negotiation techniques to create mutually beneficial outcomes.

Identify upselling and cross-selling opportunities to increase revenue and customer engagement.

Manage escalations involving internal and external partners as needed.

Implement strategies and recommendations that support successful customer renewals and mutually beneficial relationships.

Use consultative selling techniques to understand customer needs and recommend the most appropriate solutions to increase revenue and engagement.

Fluency in both French and English is required.

A minimum of two years of experience in sales and/or renewal-focused roles.

Experience with both developing new opportunities (“hunting”) and growing existing accounts (“farming”) in a fast-paced work environment.

A passion for sales and renewals, with a desire to grow your career in this field.

A demonstrated track record of achieving successful customer renewals.

You never consider “no” to be the final answer.

Proficiency with Microsoft Dynamics 365, Odoo or another CRM platform, as well as the Microsoft 365 suite.

An excellent balance of customer service, account management and sales skills.

A response to your application within 15 working days

An interview process consisting of:

An initial discovery call with the recruiter

A first stage interview via Microsoft Teams

Additional interview with the stakeholders you’ll be working with closely in the role