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Account Quality Control Analyst Mid-Level position
Expeditors
New Mexico, USA
Full-time
Mid · 2–5 years experience
Onsite
Discovered 5 days ago
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Key Skills for This Role
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Job Responsibilities
- Serve as a liaison for feedback and communication between Expeditors and the customer
- Develop and update Standard Operating Procedures for Logistics Quality Control
- Increase operational consistency through adherence to Account Standard Operating Procedures
- Improve efficiency through process improvement and utilization of technology
- Identify areas of opportunity through direct process observation and data analysis
- Create and maintain dashboards that turn operational data into clear, actionable insights
- Utilize AI technology to automate analysis and reporting, uncover trends and improve operational efficiency
- Own quality program through direct engagement and alignment on progress, opportunities and allocation of capacity
- Oversee and support development of an efficiency mindset through quality training and coaching
- Monitor daily operation to drive consistency in our Processes, Systems, and usage.
- Collaborate with Procurement, Operations and Suppliers to resolve damages and quality related issues
- Consult as a quality subject matter expert with external parties when applicable
- Influence operations to utilize enterprise systems to the fullest of capabilities
- Initiate process mapping exercises and application of process management
- Leverage Corrective and Preventive Actions program to identify and deploy process improvements
- Identify and document issues, non-conformities, and inefficiencies in logistics operations
- Collaborate with logistics teams to resolve quality issues and implement corrective actions
- Participate in continuous improvement initiatives to optimize logistics processes and enhance quality
- Investigate, develop and collaborate with 3PL partner on cost savings ideas
- Work with teammates to brainstorm issues and ideas at similar warehouses across the globe
- Prepare and submit quality reports and recommendations to management
- Train and support logistics staff on quality control procedures and best practices
- Working conditions
- -Work may involve exposure to warehouse environments, including noise, dust and varying temperatures
- -May require standing, walking and lifting for extended periods of time
- -Occasional driving may be required to travel to other sites to inspect logistics operations
- Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa."
- Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
- Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 19,000 trained professionals
- 300+ locations worldwide
- Fortune 500
- Globally unified systems
Qualifications
- 2-5 years+ in a Quality Control role or related field required
- Full understanding of Quality Control methodologies
- Familiarity with Quality Control tools and techniques
- Experience leading or participating in Quality Control projects implementing process improvement initiatives
- Detail oriented
- Problem solving skills
- Analytical thinking
- Communication skills
- Strong leadership skills
- Team collaboration
- Process improvement mindset
- Self-management and project management skills
- Proficient in process mapping, execution of root-cause analysis and using problem-solving techniques.
- Effective interpersonal skills, with ability to relate to employees at all levels.
- Strong PC and analytical skills, including experience with Microsoft Office. Power BI, SharePoint, and Visio
- Ability to identify opportunities for improvement through process observation and data analysis
- Ability to create dashboards and data visualizations (e.g., Power BI) to track KPIs and communicate findings
- Ability to utilize AI technology to enhance analysis, reporting and process improvement
About Expeditors
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