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Air Import, Operations Agent
Expeditors
Hawthorne, USA
Full-time
Mid
Onsite
Discovered 2 days ago
Full Job Posting
Key Responsibilities:
- Prepare and issue invoices for air import shipments based on agreed rates and tariffs.
- Validate charges against carrier invoices, tariffs, and customer contracts.
- Coordinate with operations to confirm shipment details and resolve discrepancies.
- Maintain billing records and ensure proper documentation for audits.
- Communicate with customers regarding billing inquiries and adjustments.
- Monitor aging reports and assist in resolving billing-related disputes.
- Position Schedule: Monday-Friday 7:30AM – 4:30PM
- Major Duties and Responsibilities:
- Ensure smooth and timely freight flow
- Ensure accurate and timely data entry into our invoice / operating system
- Complete billing reports on daily basis (INB, F2F, FDS, Settlement Report)
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure timely delivery/dispatch of freight to customers for Import shipments
- Use Air Import Workflows on daily basis
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Follow up on customer emails showing exceptional customer service
- Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
- Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers' standard operating procedures are followed and updated
- Meet KPI standards, as per the company procedures
- Overseas communications, timely responses to emails and requests (internal and external)
Minimum Qualifications:
- High School Degree or equivalent required
- Successful candidates must pass a background check
- Must be legally authorized to work in the United States
- Must not require future sponsorship for employment visa
- Fluent in English, both written and verbal
- Must have the ability to work overtime in support of the department’s needs
- Must be able to commute to the city of Hawthorne, CA
- Comfortable with numbers and basic mathematical skills
- Associates or Undergraduate Degree Preferred
- Good computer skills (Word, Excel, and familiarity with PowerPoint)
- Ability to multi-task and prioritize throughout the workday while remaining focused and organized
- Demonstrated ability to be proactive in thought and action
- Strong organizational skills
- Analytical with a strong attention to detail
- Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Ability to work independently and in a collaborative team environment
- Willing to pitch in and help on last minute projects or assist team members
- Excellent written, verbal, and interpersonal communication skills
- Has a demonstrated strong work ethic, and reliability
- Strong attention to detail and accuracy in financial data.
- Knowledge of air freight pricing, tariffs, and Incoterms.
- Proficiency in billing systems and MS Excel.
- Ability to work under deadlines and prioritize tasks.
- Good communication skills for internal and external coordination.
Desired Qualifications:
- Associates or Undergraduate Degree Preferred
- Good computer skills (Word, Excel, and familiarity with PowerPoint)
- Ability to multi-task and prioritize throughout the workday while remaining focused and organized
- Demonstrated ability to be proactive in thought and action
- Strong organizational skills
- Analytical with a strong attention to detail
- Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Ability to work independently and in a collaborative team environment
- Willing to pitch in and help on last minute projects or assist team members
- Excellent written, verbal, and interpersonal communication skills
- Has a demonstrated strong work ethic, and reliability
- Strong attention to detail and accuracy in financial data.
- Knowledge of air freight pricing, tariffs, and Incoterms.
- Proficiency in billing systems and MS Excel.
- Ability to work under deadlines and prioritize tasks.
- Good communication skills for internal and external coordination.
- Reporting Structure
- Lead Agent, Supervisor, Manager
- Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- All your information will be kept confidential according to EEO guidelines
- The hourly range $20-$30/hour
- Company Description
- We recruit, train, and retain the very best logistics and technical experts the world over.
- We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more.
- Our high retention rate is influenced our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill.
- For more information on the company, please visit our website:
- https://www.expeditors.com/careers
About Expeditors
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