Account Optimization Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‐to‐reach, high‐value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.

Job Summary

As part of a high-performing and collaborative commercial team, the Account Optimization Manager is responsible for optimizing the competitiveness, availability, and overall commercial performance of an assigned portfolio of hotel partners. The role focuses on strengthening supplier relationships, negotiating improved commercial terms, driving product optimization through data-led decisions, and ensuring hotels maximize their availability, rates, and promotional offers within the company' s platform.

Key Responsibilities

• Manage and develop relationships with an assigned portfolio of hotel partners to drive commercial growth and performance.
• Renegotiate commercial agreements and contracting conditions to maximize hotel availability, promotional offers, best available rates, and inventory loading.
• Analyze performance data and company dashboards to identify opportunities and prioritize actions that improve portfolio results.
• Secure additional offers, promotions, and inventory from hotel partners to enhance the competitiveness of the product offering.
• Work closely with the Contracting Manager to align strategies, share market intelligence, and ensure efficient execution of commercial initiatives.
• Maintain proactive and ongoing communication with hotel partners, building strong relationships and acting as their primary point of contact.
• Monitor supplier performance and implement corrective actions or growth initiatives where required.
• Ensure commercial conditions and hotel content are accurately maintained within internal systems.
• Support the achievement of business targets through effective account management and supplier engagement.

Required Skills & Experience

• Proven experience in account management, contracting, sales, business development, or supplier relationship management within the travel, hospitality, or online travel industry.
• Strong negotiation skills with experience managing commercial agreements and supplier partnerships.
• Ability to analyze performance data and translate insights into actionable commercial strategies.
• Experience working with KPIs, dashboards, and data-driven decision-making.
• Excellent relationship-building and stakeholder management skills.
• Strong communication and influencing abilities, with confidence engaging directly with external partners.
• Highly organized with the ability to manage multiple accounts and priorities simultaneously.
• Collaborative mindset with experience working cross-functionally to achieve shared business objectives.
• Results-driven approach with a focus on revenue growth, supplier performance, and commercial optimization

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We' re committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world ́s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.