Account Manager

About This Role

Company Description

We are Ethos, the fastest growing digital communication group in MENA. We think big and we make big ideas come to life. We are crazy about the digital world and we aim high. We are looking for talented and valued people with interesting and provocative ideas, along with bold and diverse perspectives. Our culture is all about the thriving young team of us in 4 offices around MENA, while we boldly help impact the success of leading brands like McDonald's, General Motors, and American Express.

Job Description

Key Responsibilities:

Client Servicing & Account Management

• Act as the main point of contact for clients, ensuring clarity, alignment, and timely delivery.
• Translate client objectives into actionable social, content, and campaign strategies.
• Manage client expectations, handle challenges proactively, and maintain strong relationship health.

Strategic Planning

• Build data-backed content calendars aligned with business goals, audience insights, and platform behaviors.
• Plan and oversee integrated paid media strategies.

Campaign Execution & Optimization

• Lead end-to-end campaign planning, execution, and performance optimization.
• Ensure content, creative, media, and community management work together cohesively.
• Identify risks, propose solutions, and adjust strategies based on real-time data.

Cross-Functional Leadership

• Brief and manage creative, media, and production teams.
• Ensure quality control across assets, messaging, and brand guidelines.
• Oversee content output, ensuring consistency in quality and storytelling.

Reporting & Insights

• Produce structured reports with actionable insights.
• Provide recommendations, strategic improvements, and clear next steps.
• Monitor industry movements, competitors, and platform updates to inform strategy

Qualifications

3–5+ years of hands-on experience in social media, digital marketing, or account management.

• Proven track record managing clients and leading communication end-to-end.
• Solid understanding of paid media fundamentals (campaign structures, KPIs, optimization).
• Experience building and presenting social strategies, content plans, and performance reports.
• Strong organizational and project management skills with ability to lead multi-team
• Ability to translate data and insights into clear business recommendations.
• Comfortable working in fast-paced environments with shifting priorities.
• Strong written and verbal communication skills (English; Arabic is a plus).

Preferred Skills:

Strategic & Analytical

• Ability to build integrated campaign strategies, not just execute tasks.
• Strong understanding of audience segmentation, funnel marketing, and content performance metrics.

AI & Tools

• Proficiency in using AI tools for research, content ideation, analytics, and automation.
• Knowledge of TikTok, Meta, and platform-native analytics and campaign dashboards.

Creative & Content

• Ability to evaluate creative quality, provide structured feedback, and brief creative teams effectively.
• Strong sense of platform-specific storytelling (Reels, TikTok, Shorts, LinkedIn).

Leadership & Soft Skills

• Confident in leading client meetings and presentations.
• Proactive, solutions-oriented approach with the ability to manage pressure well.
• Strong interpersonal skills, capable of motivating and aligning cross-functional teams.