Account Manager - UK

Job Context & Purpose

The Role

Main Responsibilities

• Manage and develop a portfolio of existing customers to build trust, rapport and maximise repeat business
• Support the BDMs on pulling together documentation for MAT and EY Chain agreements, ensuring all details are correct.
• Following up warm leads from reports, shows, or inbound calls and make appointments for BDMS with potential customers, helping to build new business.
• Data cleansing both new and existing accounts - such as ensuring contact details are fully up to date, credit limits are applied – working closely with customer services and finance.
• Working with the educationalist within the team to prepare product lists for customers on request such as room set ups
• Managing specific customer price lists alongside customer service, ensuring they are up to date, have obsolete products removed and new added, and pricing is maintained.
• Working with customer services to produce quotes on request for key clients for any specific orders – such as a resources for a new classroom.
• Working with the customer to ensure any terms of agreement are managed and met, on both the part of TTS and the customer, such as scheduling quarterly reviews, sending out agreed samples, arranging training sessions – in line with agreed activity.
• Liaising regularly with your counterpart in customer service to ensure all aspects of the customer needs are met, you are aware of joint approaches/campaigns/promotions and you complement each other’s activity.
• This is an office based role and on occasion to support the team you may need to attend events across the UK

Skills and Experience

• Strong relationship manager.
• Confident in speaking on the phone/teams and contacting customers
• A problem solver – who can quickly and effectively support customers when queries arise.
• Organised and efficient.
• Approachable and a team player.
• You will be:
• Clear and confident communicator
• Creative – always looking for new ways of working and supporting our customers
• A collaborator – be able to work closely with the rest of the sales and marketing team, customer services and wider TTS teams.
• You will have:
• A strong alignment to RM's core behaviours: Be Brave, Win Together, Be Curious, Make it Simple and Consider it Done.
• What’s in it for you?
• RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.