Account Manager (Spanish Speaker)
Role Overview
Quota-carrying Account Manager responsible for customer retention and portfolio expansion.
Own the customer portfolio as a business, setting health benchmarks and developing proactive save strategies that connect platform capabilities to measurable client ROI.
Key Skills for This Role
Full Job Posting
Role overview
Quota-carrying Account Manager responsible for customer retention and portfolio expansion.
Own the customer portfolio as a business, setting health benchmarks and developing proactive save strategies that connect platform capabilities to measurable client ROI.
Responsibilities
- Run Executive Business Reviews linking CloudTalk performance to client KPIs and build relationships with decision-makers and executives.
- Lead renewals, forecast risk, build save strategies, and meet retention targets.
- Identify and close expansion opportunities such as increased seat count, platform adoption, and premium add-ons.
- Maintain customer health frameworks, track leading indicators in HubSpot and analytics tools, and intervene early.
- Partner with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap.
- Represent CloudTalk's direction to customer accounts.
Candidate requirements
- Experienced Account Manager or Customer Success Manager with hands-on B2B SaaS experience and a record of retention and expansion results.
- Independently owned a meaningful book of business, including renewals, save plays, and account growth.
- Experience with customer health metrics and health score frameworks.
- Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite.
- Commercial, data-driven, and technically curious, with experience using Excel/Sheets, BI dashboards, and CRM reporting.
- Familiarity with HubSpot, Gainsight, Planhat, or similar tools is an asset.
- Business fluency in English and Spanish.
Workplace
- Toronto hybrid arrangement with three days per week in the office.
Compensation
- OTE is CA$120,000–CA$130,000 gross per year.
About CloudTalk
CloudTalk provides an AI-powered business phone system and AI Voice Agent platform for sales and support teams, combining business calling, call intelligence, and autonomous voice agents.
The company serves customers in more than 160 countries and is backed by $36 million in funding.
CloudTalk has a 200-person team and is investing in AI for business communications.
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