Account Manager, Sales
Role Overview
Manage and grow key accounts through client relationships, upselling and cross-selling, and coordination with internal teams.
Support customer satisfaction, retention, and new business growth across hardware, software, and solutions.
Key Skills for This Role
Full Job Posting
Role purpose
Manage and grow key accounts through client relationships, upselling and cross-selling, and coordination with internal teams.
Support customer satisfaction, retention, and new business growth across hardware, software, and solutions.
Account planning and growth
- Develop account plans for major accounts to support revenue growth and long-term customer retention.
- Identify cross-selling and upselling opportunities, including archiving and content management solutions.
- Monitor account performance and plan ways to expand business and strengthen partnerships.
- Drive growth in existing accounts by pursuing new opportunities and promoting relevant products and services.
Account operations and customer experience
- Oversee day-to-day account management, service delivery, and product performance.
- Coordinate with Finance, Service, and GDO teams on responses, billing, and issue resolution.
- Maintain service standards and operational processes.
- Address concerns about billing, response times, and machine performance; manage feedback and service issues to support satisfaction and retention.
Stakeholder collaboration
- Build relationships with account stakeholders and act as the primary client contact for internal teams.
- Coordinate departments to deliver integrated solutions and improve customer experience.
Experience
- 3–4 years of proven sales experience.
Education
- A bachelor’s degree in business administration, business management, marketing, or a related field is preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Saudi Xerox
Senior Officer, Delivery
, KSA
Saudi Xerox seeks a Senior Delivery Officer to design, deploy, secure and operate enterprise network and cybersecurity environments across on-premises, private-cloud, public-cloud and hybrid infrastructures. The role req
Officer, Delivery
, KSA
Saudi Xerox seeks a DevOps and platform automation engineer to design, secure, and operate automated application and infrastructure delivery across cloud and on-premises environments. The role covers CI/CD, Infrastructur
Senior Officer, Delivery
, KSA
Saudi Xerox seeks a senior cloud delivery professional to design secure, resilient multi-cloud architectures and lead enterprise migration and modernization initiatives. Candidates need 6+ years of relevant cloud experie
Senior Officer, Delivery
, KSA
Saudi Xerox is hiring a Senior Officer, Delivery to design, govern, and deliver secure, scalable cloud solutions across GCP, Azure, and OCI. The role leads enterprise cloud migration and modernization, defines landing zo