Account Manager
Skills
About This Role
Overview
- As an Account Manager, you own and grow customer relationships by delivering consistent service excellence and aligning customer needs with Expeditors global network.
- You serve as the primary contact for your accounts, driving retention, identifying growth opportunities, and ensuring strong operational and commercial alignment.
- Set clear expectations and hold teams accountable for customer outcomes, revenue targets, and service excellence.
- Build and lead a team of Global Account Managers with deep customer knowledge and strategic planning skills.
- Ensure teams are aligned with customer goals, proactively identifying opportunities to deepen relationships and expand services.
- Lead efforts to generate new revenue, diversify existing streams, and retain business through thoughtful engagement.
- Personally manage one strategic global account to stay connected to customer needs and model leadership behaviors.
- Collaborate with Sales, Product, Operations, and Executive Leadership to align account strategies with company goals.
- Champion the Expeditors experience by delivering our value proposition and reinforcing service, integrity, and operational excellence.
- Support regional and global initiatives that drive strategic growth.
- Conduct regular coaching sessions, one-on-ones, and annual performance reviews, fostering a culture of mentorship and continuous development.
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