Account Manager

Overview

Job Description

1-Account Management & Client Relationships

• Identify and develop new customer relationships to expand the client base and drive business growth.
• Manage and grow assigned accounts by maintaining strong client relationships at multiple levels (IT, procurement, decision-makers).
• Serve as the main point of contact for clients, handling inquiries, resolving issues, and ensuring satisfaction and loyalty.
• Monitor account health, upcoming renewals, and expansion opportunities.

2-Sales & Revenue Generation

• Meet and exceed assigned sales targets and margin objectives.
• Identify and pursue new opportunities within existing accounts and targeted prospects.
• Prepare and submit quotations, proposals, and tenders aligned with client requirements and procurement processes.
• Follow up on submitted offers and RFPs to drive timely closure and feedback.

3-Market and Product Understanding: -

• Maintain a working knowledge of key IT product categories (e.g., infrastructure, networking, PCs, servers, cybersecurity, cloud).
• Understand vendor product positioning and pricing strategies (e.g., HP, Dell, Cisco, Microsoft, etc.).
• Coordinate with pre-sales engineers and product managers to deliver value-based proposals.

4-Project Coordination & Handover:-

• Ensure successful order processing, delivery follow-up, and project closeout with internal delivery teams.
• Follow up with customers for GRNs, acceptance forms, and payment coordination where needed.

5-Vendor and Internal Collaboration:-

• Align with vendors on pricing, delivery timelines, and opportunity registration when required.
• Work closely with logistics, delivery, and finance teams to ensure smooth operations and issue resolution.

Qualifications

• Bachelor’s degree in Business Administration, IT, Engineering, or a related field.
• 3–5 years of B2B sales experience in Riyadh, specifically within the IT industry.
• Strong client-facing, communication, and negotiation skills.
• Basic technical understanding of IT solutions (e.g., Cloud, ITO, MS, Cybersecurity).