Account Manager

Job Purpose

1. Business Development

• Identify and develop new business opportunities within the commercial sector.
• Research target markets, industries, and potential clients to generate qualified
• leads and build a strong sales pipeline.
• Approach new customers through calls, meetings, networking, events, referrals,
• and strategic partnerships.
• Understand customer business needs, challenges, and technology requirements.
• Support the company’s growth strategy by expanding ITBuilders’ customer base and
• market presence.

2. Sales Management

• Achieve assigned sales targets, revenue targets, and gross profit objectives.
• Manage the full sales cycle from lead generation, qualification, opportunity
• development, proposal coordination, negotiation, and deal closure.
• Prepare and execute account plans, sales plans, and opportunity strategies.
• Coordinate with presales, technical, PMO, finance, and delivery teams to ensure
• accurate solution design, pricing, proposal submission, and project feasibility.
• Ensure timely submission of proposals, quotations, tender responses, and required
• commercial documents.
• Negotiate commercial terms with clients while protecting the company’s
• profitability and contractual interests.
• Maintain an accurate and updated sales pipeline, forecast, and opportunity status.

3. Account Management

• Build and maintain strong, long-term relationships with existing and potential
• clients.
• Act as the main point of contact for assigned accounts and ensure continuous
• engagement with key stakeholders.
• Understand client business priorities and identify opportunities for upselling, crossselling, renewals, and service expansion.
• Conduct regular account review meetings with customers to assess satisfaction,
• future requirements, and potential business opportunities.
• Ensure customer concerns are properly communicated internally and followed up
• until closure.
• Support customer retention and strengthen client loyalty through proactive
• communication and professional account handling.
• Ensure the successful implementation of projects for assigned accounts by
• following up with internal teams, monitoring customer satisfaction, supporting
• issue resolution, and maintaining client communication throughout the project
• lifecycle.

4. Internal Coordination and Follow-Up

• Follow up internally on proposal preparation, pricing approvals, contract reviews,
• project kickoffs, and invoicing status, where required.
• Coordinate with PMO and delivery teams during project handover to ensure a
• smooth transition from sales to implementation.
• Work closely with internal departments to ensure customer requirements, project
• scope, timelines, and commercial terms are clearly communicated and properly
• documented.
• Ensure that all sales activities comply with ITBuilders’ internal processes, approval
• matrix, documentation requirements, and CRM updates.
• Collaborate with marketing on campaigns, events, vendor activities, and leadgeneration initiatives.

5. Collection Responsibility

• Be responsible for following up on customer payments and collection activities
• related to assigned accounts, in coordination with the Finance Department, to
• ensure timely collection of outstanding amounts.
• Follow up with clients on overdue payments, pending purchase orders, payment
• confirmations, and any required documentation needed to support the collection
• process.
• Support invoice clearance by coordinating between the customer and internal
• teams to resolve any issues delaying payment.
• Maintain visibility on collection status for assigned accounts and provide regular
• updates to management when required.

6. Vendor and Distributor Engagement

• Coordinate with vendors and distributors to obtain pricing, validate proposed
• solutions, complete deal registration, leverage available promotions, and support
• joint customer engagement activities.
• Maintain strong relationships with technology vendors, distributors, and partners to
• support business opportunities.
• Stay updated on vendor products, services, certifications, promotions, and market
• trends relevant to ITBuilders’ portfolio.
• Support joint activities with vendors and distributors, including customer meetings,
• presentations, events, and solution positioning.

7. Reporting and Performance Tracking

• Prepare regular sales reports, pipeline updates, account plans, customer visit
• reports, and forecast reports.
• Track sales activities, opportunities, proposal status, win/loss analysis, revenue
• progress, and collection status.
• Provide management with market feedback, competitor insights, customer needs,
• and potential strategic opportunities.
• Ensure CRM and sales records are accurate, updated, and properly maintained.

Employment Expectations