Account Manager

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Paid time off
• Training & development
• Vision insurance
• Competitive base salary
• Uncapped commission on additional maintenance services and facility supply sales
• Client retention bonus for maintaining greater than 90% retention
• Opportunity to earn our annual President's Club trip as a top performer
• Medical, Dental & Vision Insurance, $335 monthly company paid
• 401(k) with employer match
• Mileage reimbursement
• Life Insurance $50,000 company paid
• Two weeks Paid Time Off
• Paid sick time
• Supportive leadership team with ongoing coaching and development
• A positive, collaborative office culture where people genuinely enjoy coming to work
• Build long-term relationships with clients through regular facility visits and proactive communication.
• Ensure exceptional service through routine quality inspections and follow-up.
• Quickly resolve client concerns while coordinating with our contractor network.
• Identify opportunities to expand client relationships through additional facility services and products.
• Prepare pricing and proposals for additional services.
• Coordinate new client starts to ensure a smooth onboarding experience.
• Recruit, develop and manage relationships with independent contractors.
• Work closely with Night Managers to maintain outstanding service quality.
• Maintain accurate client information and inspection records using our CRM.
• Partner with our Sales Team by identifying new opportunities within your territory.
• Help protect and grow an existing book of business through outstanding customer service.
• Relationship builders who genuinely enjoy helping clients.
• Organized and detail-oriented.
• Comfortable working independently while managing multiple priorities.
• Positive problem-solvers who take ownership.
• Motivated by earning performance-based incentives.
• Excellent communicators who follow through on commitments.
• 3+ years of experience in Account Management, Customer Success, B2B Sales, Facility Management, Operations, or a similar client-facing role.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication.
• Experience using Microsoft Office and CRM software.
• Valid California driver's license, reliable transportation, and current vehicle insurance.
• Bilingual English/Spanish is a plus, but not required.

Flexible work from home options available.