Enterprise Account Operations Analyst

Requirements

• What You Bring
• 2–4 years of experience in customer success, account management support, operations, or business analysis, preferably in a B2B or enterprise service environment.
• High school diploma or GED required; an associate degree in business, data analytics, or a related field preferred.
• Expert-level Microsoft Excel skills, including VLOOKUPs, pivot tables, and advanced formulas, along with proficiency in Microsoft Office.
• Experience with CRM platforms such as Salesforce or HubSpot and reporting or visualization tools such as Power BI, Tableau, or similar systems.
• Strong organizational skills and the ability to manage multiple stakeholders, deadlines, and competing priorities.
• Clear written and verbal communication skills, including the ability to turn complex data into useful insights.
• Exceptional attention to detail and a commitment to accurate records, reliable reporting, and timely follow-through.
• Confidence working with senior account managers and leadership, including the ability to ask questions, flag concerns, and push back professionally.
• A proactive, curious approach to problem-solving and a willingness to handle both detailed administrative work and broader analytical projects.
• Experience with third-party procurement platforms, SQL, and AI-assisted reporting or automation tools such as Claude Enterprise is a plus.

Benefits

• City Wide Facility Solutions offers a competitive compensation and benefits, including Medical, Dental, Vision, Basic Life, Voluntary Life, Accident, Critical Illness, Short Term Disability .

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