Account Manager - Residential Builders

What you will do

• Manage and develop residential builder accounts across NSW, building long-term relationships through regular contact, site visits (including site measures) and account reviews.
• Provide responsive customer support, clarify requirements and coordinate internal responses to enquiries, quotes, orders and project updates.
• Take ownership of customer issues, investigate the cause and work with the right internal teams to resolve concerns and follow through to closure.
• Partner closely with sales, service, operations and installation teams to align customer expectations, coordinate handovers and address delivery or installation challenges.
• Build trusted relationships across procurement, estimating, contracts administration, construction and leadership teams to understand priorities and anticipate needs.
• Identify opportunities for account growth, repeat business and new builder relationships through service, customer insight and proactive follow-up.
• Maintain accurate CRM records, account plans, sales opportunities and forecasts, sharing customer feedback to support service improvements.
• Negotiate commercial agreements that balance customer needs and business objectives, setting clear expectations and delivering long-term value.
• What we require
• Proven experience in account management, customer relationship management, with evidence of retaining and developing accounts.
• Demonstrated experience supporting residential builders with building products, construction solutions or related products, and managing customer expectations.
• Strong problem-solving skills, with the ability to investigate issues, prioritize actions and coordinate practical solutions through to resolution.
• Clear communication and relationship-building skills, with a responsive, service-minded approach and the confidence to handle challenging customer conversations.
• A collaborative, organised and commercially aware approach, with reliable follow-through and the ability to work across internal teams while managing competing priorities.
• What we prefer
• Experience within building products, construction materials or related sectors such as windows, doors, roofing, cladding, flooring, kitchens, joinery, insulation, HVAC, plumbing, electrical or access solutions.
• Experience coordinating customer requirements with sales, service, operations or installation teams in a building or construction environment.
• Strong CRM discipline, including customer records, account planning, opportunity tracking and sales forecasting.

What we offer

• Fully Maintained Company Vehicle, Laptop, Mobile Phone, Incentive Program
• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘AAA’ Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are