Account Manager
Key Skills for This Role
Full Job Posting
Account Executive Partnership
Work as the inside-sales partner to the Account Executive, supporting accounts and opportunities across Arizona, California, Nevada, Utah, Colorado, Wyoming, Idaho, Montana, Oregon, and Washington.
Prepare account plans, meeting briefs, follow-up actions, pricing information, and commercial materials for customer and supplier discussions.
Maintain regular communication with accounts between outside-sales visits and ensure commitments, questions, and next steps are completed on time.
Pipeline Development
Qualify inbound leads and conduct proactive outreach by phone and email to prospective suppliers, customers, recyclers, dismantlers, processors, and industrial partners.
Develop opportunities across rare earth materials, permanent magnets, end-of-life products, manufacturing scrap, automotive components, electronics, and industrial recycling streams.
Move qualified opportunities through the sales process by confirming material type, volume, quality, location, commercial terms, and timing.
Schedule meetings and hand off field opportunities to the Account Executive with complete account history and clear objectives.
Customer and Supplier Account Management
Serve as a responsive day-to-day contact for assigned customers and suppliers.
Support account onboarding, documentation, pricing communication, order coordination, and issue resolution.
Build strong working relationships through consistent follow-up and accurate communication.
Identify changes in volume, material mix, service needs, or account activity and share opportunities or risks with the Account Executive.
Support account retention and growth by tracking open items and ensuring customers and suppliers receive timely answers.
Feedstock Sourcing and Commercial Support
Support the sourcing and qualification of end-of-life products, rare earth-containing components, manufacturing scrap, magnet production scrap, and electronic waste.
Collect material specifications, photos, weights, recovery information, shipping details, and supplier requirements for commercial review.
Coordinate sample evaluation and internal feedback with Operations, Technical, Logistics, and Finance teams.
Assist the Account Executive with proposals and supply agreements that support reliable volume, quality, and competitive pricing.
Quoting Pricing and Order Coordination
Prepare quotes, pricing updates, purchase documentation, and commercial summaries using approved pricing and margin guidelines.
Track open quotes, purchase orders, loads, pickups, deliveries, payment requirements, and account-specific commitments.
Coordinate with Logistics and Operations to confirm scheduling, receiving requirements, packaging standards, and material acceptance.
Escalate pricing, quality, delivery, or payment issues promptly and provide the information needed for resolution.
CRM Forecasting and Reporting
Maintain accurate account records, contacts, activities, opportunities, volumes, pricing, and next steps in the CRM.
Track the pipeline and provide regular updates on account activity, expected volumes, conversion timing, and commercial risks.
Support weekly and monthly sales forecasts and help ensure projected feedstock volumes are communicated to the Mesa operations team.
Monitor inactive or underperforming accounts and coordinate re-engagement plans with the Account Executive.
Cross Functional Coordination
Work closely with Operations, Logistics, Finance, Legal, Technical, and Executive Leadership to support customer and supplier requirements.
Ensure commercial terms, acceptance requirements, payment processes, and operational constraints are communicated clearly to accounts.
Help resolve service issues by documenting the facts, coordinating internal owners, and keeping the customer or supplier informed.
Share customer feedback, competitive information, and market observations with the commercial team.
Qualifications
- Degree or diploma in Business, Sales, Supply Chain, Engineering, Materials Science, Economics, or a related field; equivalent relevant experience will also be considered.
- Three or more years of account management, inside sales, commercial coordination, procurement, customer service, or industrial B2B sales experience.
- Experience in metal recycling, automotive recycling, electronics recycling, manufacturing, mining and metals, critical minerals, or another industrial market is preferred.
- Strong phone, email, presentation, and relationship-building skills.
- Demonstrated ability to manage customer follow-up, quotes, orders, and multiple priorities with accuracy.
- Comfort working with pricing, volumes, margins, forecasts, and basic commercial analysis.
- Experience using CRM systems and Microsoft Office, especially Excel, Outlook, and Teams.
- Collaborative working style and the ability to operate effectively in an inside-sales and outside-sales partnership.
- Fluent in English; Spanish is considered an asset.
- Ability to work primarily from the Mesa office, with occasional travel for customer visits, supplier meetings, and industry events.
- Why You Will Love Cyclic Materials
- At Cyclic Materials, we're dedicated to supporting our workforce on their unique career journey
- We offer a competitive compensation package including Health and Dental coverage, RRSP (Canada)/ 401K (USA) contributions and a generous paid time off program that lets you recharge
- We value diversity and are committed to maintaining a workplace where everyone is respected and recognized for their contributions
- The base compensation offered is determined based on the successful candidate’s relevant experience, skills, and competencies and considers internal equity.
- As an Equal Opportunity employer, Cyclic Materials is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [email protected]. Applicants for roles in Canada or the United States must be authorized to work in the applicable country without current or future sponsorship from Cyclic Materials, including for an H1-B visa, F-1 visa (OPT), TN, L1-A visa, or any other non-immigrant status.
- To all applicants, your interest and effort are sincerely appreciated. While we thank everyone for their application, only those selected for an interview will be contacted.
About Cyclic Materials Inc.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Cyclic Materials Inc.
Senior Electrical Engineer
Toronto, CAN
Cyclic Materials is seeking a Senior Electrical Engineer to design, commission, and maintain electrical and control systems for recycling operations. The role includes project leadership, troubleshooting, and continuous
Lab Analyst
Kingston, CAN
Cyclic MaterialsTM is building a resilient circular supply chain for rare earth elements and other critical materials. Through our proprietary MagCycleSM and REEPureSM processes, we recover rare earths from end-of-life p
Senior Electrical Engineer
Toronto, CAN
Lab Manager
Kingston, CAN
Account Executive
Mesa, USA
Sales Operations Specialist
Toronto, CAN
Lab Quality Assurance (QA) Coordinator
Kingston, CAN
Lab Analyst
Kingston, CAN
Director, Capital Projects
Toronto, CAN
Plant Material Handler
Mesa, USA