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Account Manager

Konekt
Melbourne, AUS
Full-time
Entry
Hybrid
Discovered 2 days ago
Account managementCustomer successBusiness developmentCustomer growth strategiesStakeholder engagementCommercial acumen

Full Job Posting

Role overview

Manage and grow customer relationships across a portfolio of key accounts while supporting commercial outcomes and service delivery.

Work with operational leaders, consultants, and customers to improve referral growth, customer satisfaction, and long-term partnerships.

Flexible and hybrid working arrangements are offered.

Key responsibilities

  • Manage customer accounts and develop growth strategies and action plans.
  • Build relationships with insurers, employers, and other stakeholders; identify referral and new-business opportunities.
  • Monitor performance and service delivery, and provide customer reports and insights.
  • Support tenders and proposals, and lead engagement initiatives and strategic projects.
  • Partner with operational teams to meet customer expectations and resolve service issues.

Experience and skills

  • Experience in account management, customer success, business development, or workplace rehabilitation is required.
  • Commercial acumen, growth capability, stakeholder engagement, relationship building, and customer-priority management are required.
  • Strong presentation, communication, influencing, analytical, and problem-solving capabilities are required.
  • Ability to work autonomously and collaborate across teams is required.
  • Experience across workplace rehabilitation, occupational health, injury management, workers compensation, employment services, allied health, or related health and human services is desirable.
  • Relevant allied health qualifications and professional registration are highly regarded but not essential.

Benefits

  • The package includes an incentive program, professional development, career progression, and access to national customers and strategic accounts.
  • Other benefits include paid parental leave, purchased leave, Fitness Passport, and retail discounts.

About Konekt

Konekt is an Australian rehabilitation and workplace health provider and part of the APM Group.

Konekt supports people returning to work, recovering from injury, and reconnecting with their communities.

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