Account Manager

As an Account Manager, you'll be responsible for managing and growing customer relationships while ensuring exceptional service delivery and commercial outcomes.

You'll work closely with operational leaders, consultants, and customers to develop strategic plans that drive referral growth, customer satisfaction, and long-term partnerships.

Key responsibilities include:

Managing a portfolio of customer accounts

Developing and executing customer growth strategies and action plans

Building strong relationships with insurers, employers and key stakeholders

Identifying opportunities for referral growth and new business development

Monitoring customer performance and service delivery outcomes

Delivering customer reporting and insights

Supporting tender submissions and customer proposals

Driving customer engagement initiatives and strategic projects

Collaborating with operational teams to ensure customer expectations are consistently exceeded

Managing customer feedback and resolving service-related issues

About You

You'll be a relationship builder who enjoys working with customers, influencing outcomes, and driving business growth.

You'll bring:

Experience in account management, customer success, business development or workplace rehabilitation

Strong commercial acumen and an ability to achieve growth targets

Exceptional stakeholder engagement and relationship-building skills

Experience managing multiple customer priorities and competing deadlines

Strong presentation, communication and influencing skills

A proactive and solutions-focused mindset

Excellent analytical and problem-solving capabilities

The ability to work autonomously while collaborating effectively across teams

Desirable Experience

We would love to hear from candidates with experience in:

Workplace rehabilitation

Occupational health

Injury management

Workers compensation

Employment services

Allied health

Health, wellbeing or human services sectors

Relevant Allied Health qualifications and professional registration are highly regarded but not essential.

Ready to join? Apply today to fast-track your application. Contact Hediyeh Mossavat on 0409 412 975 for further information.

Konekt is one of the largest rehabilitation and workplace health providers in Australia. Each year, we help over 40,000 Australians back into work, recover from injury, and re-engage with their social and community life.

Konekt is a part of the APM Group, a global health and human services provider now enabling better lives for more than 2.1 million people each year. APM helps people to find employment, improve their health and wellbeing, and participate in their community.

When you join Konekt, you get access to opportunities that come with being part of a dynamic and growing global business. Learn more at careers.apm.net.au

Konekt embraces DIVERSITY and places a high priority on the principles of respect, equity, and diversity. We welcome applications from candidates of diverse backgrounds, Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.