Administrator (Therapy Coordinator)
Role Overview
We’re looking for a proactive, personable Therapy Coordinator with a strong “can-do” attitude to join our welcoming team. If you love being organised, thrive in a fast-paced environment, and enjoy helping people, this role is for you!
Why You’ll Love Working With Us
✔ Be part of a friendly, supportive clinic team that values YOU ✔ Work alongside a national admin network for bookings, invoicing, and NDIS updates ✔ Access ongoing training and career development opportunities ✔ Make a real impact in the lives of children and families every day
What You’ll Do
Be the first point of contact for families reaching out to our service
Manage appointments for our amazing team of therapists (in-clinic and mobile)
Keep client records accurate and confidential
Respond to enquiries via phone, email, and web
Build strong relationships with clients and families
Handle accounts receivable and NDIS claims
Support therapists with admin tasks related to therapy
General typing, data entry, and computer work
What You’ll Bring
Experience with practice management software (essential)
Knowledge of NDIS admin requirements or similar funding packages
Strong communication and customer service skills
Confidence using Microsoft Excel, Outlook, and Word
Excellent time management and attention to detail
A proactive mindset and commitment to continuous improvement
Required checks: Working with Children Check, National Police Check, NDIS Worker Screening, CPR & First Aid
Key Skills for This Role
Full Job Posting
About the Role
We’re looking for a proactive, personable Therapy Coordinator with a strong “can-do” attitude to join our welcoming team. If you love being organised, thrive in a fast-paced environment, and enjoy helping people, this role is for you!
Why You’ll Love Working With Us
✔ Be part of a friendly, supportive clinic team that values YOU ✔ Work alongside a national admin network for bookings, invoicing, and NDIS updates ✔ Access ongoing training and career development opportunities ✔ Make a real impact in the lives of children and families every day
What You’ll Do
Be the first point of contact for families reaching out to our service
Manage appointments for our amazing team of therapists (in-clinic and mobile)
Keep client records accurate and confidential
Respond to enquiries via phone, email, and web
Build strong relationships with clients and families
Handle accounts receivable and NDIS claims
Support therapists with admin tasks related to therapy
General typing, data entry, and computer work
What You’ll Bring
Experience with practice management software (essential)
Knowledge of NDIS admin requirements or similar funding packages
Strong communication and customer service skills
Confidence using Microsoft Excel, Outlook, and Word
Excellent time management and attention to detail
A proactive mindset and commitment to continuous improvement
Required checks: Working with Children Check, National Police Check, NDIS Worker Screening, CPR & First Aid
Qualifications
- Experience with practice management software (essential)
- Knowledge of NDIS admin requirements or similar funding packages
- Strong communication and customer service skills
- Confidence using Microsoft Excel, Outlook, and Word
- Excellent time management and attention to detail
- A proactive mindset and commitment to continuous improvement
- Required checks: Working with Children Check, National Police Check, NDIS Worker Screening, CPR & First Aid
Responsibilities
- Be the first point of contact for families reaching out to our service
- Manage appointments for our amazing team of therapists (in-clinic and mobile)
- Keep client records accurate and confidential
- Respond to enquiries via phone, email, and web
- Build strong relationships with clients and families
- Handle accounts receivable and NDIS claims
- Support therapists with admin tasks related to therapy
- General typing, data entry, and computer work
About APM Group
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