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Account Manager

Diamond Landscaping
Los Angeles, USA
Full-time
Senior Level
Onsite
USD 85000-95000 yearly
Discovered 1 months ago

Full Job Posting

  • Develop and nurture long-term relationships with an assigned portfolio of high-end clients, offering discrete partnership and professional communications regarding their unique properties.
  • Visit sites regularly to ensure crews are working safely, assess quality, and identify areas for enhancements (which may include trimming, seasonal color, pest or disease treatment, or other specialized services).
  • Partner with field supervisors and foremen to review and implement efficient work schedules that do not hinder customer schedules, while maintaining excellent service standards.
  • Identify tasks and upgrades that will enhance the assigned property’s appeal and value; draft and present detailed proposals for additional services.
  • Lead teams to uphold the highest standards of craftsmanship and service, coordinating with vendors and contractors to ensure timely delivery of services.
  • Report to senior management with regular updates on client satisfaction, operational efficiency, and performance metrics.
  • Minimum 7 years of proven success managing high-end residential landscape accounts (or similar experience).
  • Experience with the landscape maintenance industry, including scheduling, equipment, best practices, employee management, customer service, plant care, arborist practices, and disease/pest management.
  • Exceptional organizational and communication skills, ability to operate with discretion and professionalism with discerning clients.
  • Attention to detail with appreciation for design aesthetics.
  • Solution-driven approach to customer service and management.
  • Bilingual in Spanish preferred.
  • Valid CDL and ability to travel to client sites required.
  • A people-first culture built on trust, respect, and long-term relationships
  • Accessible leadership and open communication across all levels of the organization
  • A professional but welcoming work environment where you can be yourself
  • Opportunities to learn, grow, and make a meaningful impact
  • A team that values collaboration over competition
  • The chance to work alongside talented professionals who genuinely care about each other and their clients
  • A company that treats employees as individuals, not numbers

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