{bc}
Apply
pinpoint

Account Manager

Harmony Fire
London, GBR
Full-time
Mid
Onsite
Discovered 1 months ago
SimPROSalesforce

Full Job Posting

Key Responsibilities

  • Own and grow a defined portfolio of named client accounts across fire safety, life safety and lightning protection.
  • Build long-term, trusted relationships with key client stakeholders, positioning Harmony Fire as the life safety partner of choice.
  • Identify, develop and convert cross-sell and upsell opportunities within existing accounts.
  • Manage contract renewals and retention, protecting and growing recurring revenue across the portfolio.
  • Own commercial performance of accounts, including pricing, margin and profitability, working within agreed financial parameters.
  • Act as the single point of escalation for named accounts, owning client queries, issues and complaints through to resolution and pulling in the right internal teams as needed.
  • Schedule and lead regular client meetings and account reviews, tracking performance against KPIs/SLAs, agreeing actions and following through to resolution.
  • Work closely with Service, Small Works and delivery teams to ensure a seamless, joined-up customer experience.
  • Develop and maintain account plans for key clients, including growth targets and stakeholder maps.
  • Prepare and present commercial proposals for account growth opportunities, working with sales and estimating colleagues.
  • Track and report account performance, pipeline and forecasts using CRM/service management software.
  • Ensure account records, contract terms and documentation are accurate, complete and kept up to date.
  • Support the handover of new business wins from sales into ongoing account management.
  • Identify and mitigate account risk, whether financial, commercial or relationship based.
  • Represent Harmony Fire at client review meetings, reporting on KPI and SLA performance.
  • Collaborate with marketing and business development colleagues to identify further opportunities within named accounts.
  • Represent the Harmony Fire brand at industry events and within key client relationships.
  • Drive client NPS scores across the portfolio, acting on feedback to continuously improve the customer experience.

Skills, Knowledge & Expertise

  • An A-player mindset — high standards, extreme ownership and the drive to do things properly, the first time.
  • Proven track record in account or relationship management, ideally within fire safety, facilities management or a related built environment sector.
  • Experience managing a portfolio of B2B accounts with demonstrable growth in revenue and retention.
  • Strong commercial acumen, with experience managing account P&L, pricing and margin.
  • Strong stakeholder management skills across client and internal teams, including running structured client meetings and reviews.
  • Experience using CRM or service management software (ideally SimPRO or Salesforce).
  • Highly customer-focused, with a consultative approach to account growth.
  • Resilient — owns issues, resolves them, and learns lessons so they do not happen again.
  • Commercially astute and financially numerate — able to operate from a strategic to an operational level.
  • Strong relationship-builder with excellent communication skills, able to talk at a technical level and in plain language as appropriate.
  • Collaborative team player who works well across functions to deliver a seamless customer experience.
  • Understanding of fire safety, life safety and/or lightning protection legislation and standards (desirable but not essential).
  • Full UK driving licence — this is a national role requiring regular travel to client sites, London and Yeovil.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Harmony Fire

Pre-Construction Manager

, GBR

Discovered 2 weeks agoFull-time

Strategy Director

London, GBR

Discovered 2 weeks agoFull-time

Senior Sprinkler Designer

London, GBR

Discovered 2 weeks agoFull-time

Junior M&E Designer

London, GBR

Discovered 2 weeks agoFull-time

Senior Electrical Engineer

, GBR

Discovered 3 weeks agoFull-time

Building Regulations Principal Designer

London, GBR

Discovered 3 weeks agoFull-time

Principal Facade Engineer

London, GBR

Discovered 3 weeks agoFull-time

Technical Specification Manager - Height Safety

, GBR

Discovered 1 months agoFull-time