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Account Manager
Expeditors
Keilor East, AUS
Full-time
Manager · 3+ years experience
Onsite
Discovered 5 days ago
Business developmentCommunication
Key Skills for This Role
Business developmentCommunication
Full Job Posting
KEY RESPONSIBILITIES
- Develop and maintain strong relationships with customers across multiple levels of their organisation
- Create and communicate strategic business plans aligned with customer and Expeditors goals
- Identify business development opportunities and actively manage the sales pipeline to drive revenue growth
- Develop a strong understanding of customers' supply chains, industries, financial objectives and broader business goals
- Identify and introduce value-added solutions using Expeditors' services and technology
- Drive product and geographic diversification opportunities within assigned accounts
- Prepare and deliver effective customer business reviews focused on performance, opportunities and strategic initiatives
- Establish and monitor performance against agreed KPIs
- Ensure customer expectations, SOPs and service requirements are clearly documented and communicated
- Coordinate with local and global operational teams to ensure visibility and alignment on customer requirements and initiatives
- Participate in the established bid process and engage relevant stakeholders
- Monitor account performance, customer retention and revenue growth, escalating customers at risk where required
- Maintain customer, meeting and opportunity information accurately within CRM
- Travel when required
- Employee Health: You and your health are important; Expeditors will support you, with an attractive health insurance package
- Compensation Programs: Uniquely Expeditors, our commissions, and bonuses are industry leading
- Career and Personal Development: Developing you and your skills not only for today’s role but for those in the future
- Employee Stock Purchase Plan: Take the opportunity to own a piece of your company through our ESP Plan
- Financial Security- Join Expeditors knowing that your job and financial security are safe from the effects of the global economy
- Employee Appreciation: As our greatest asset, we understand the importance of showing our appreciation, respect and acknowledging the value you bring through employee engagement
- Enhancement Leaders: Through utilizing technology solutions and focusing on continuous improvement strategies we continue to evolve our roles and processes to improve efficiency and job satisfaction
- We take care of our employees, and they take care of our customers!
- Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
- Our Mission
- We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Qualifications
- Minimum 3 years' Expeditors or industry experience
- Proven business development experience
- Strong knowledge of logistics products and services
- Experience with relevant operating systems
- Proficiency in Microsoft Office and CRM software
- Strong communication skills with the ability to engage effectively across different levels of an organisation
- Strong presentation and analytical skills
- Proven problem-solving and interpersonal skills
- Strong relationship-building skills
- Full and unrestricted working rights in Australia
About Expeditors
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