Account Manager, K-12

Managing approximately 300-500 small customer accounts on average (under 1000 students)

Proactive outreach to customers with expiring subscriptions through phone, video, email and targeted campaigns to secure subscription renewal in your assigned territory

Build and nurture relationships with key decision-makers to ensure customer engagement throughout the life of the subscription

Develop a deep understanding of IXL’s products and what sets us apart from competing programs

Develop a keen understanding of customer needs and values in order to provide the best in class customer experience and maximize product usage and engagement

Effectively communicate new product enhancements and benefits to existing customers virtually

Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction

Accurately track all customer-related activities, communication, and opportunities in Salesforce.com

Gather customer feedback to help improve and enhance product offerings

BA/BS Degree required

Ability to learn and be an expert on the IXL and related platforms

Classroom experience and/or related educational field experience of 2+ years preferred

Account Management/Customer Service experience a plus

Exceptional communication skills - verbal and written

Presentation skills

Comfortable with technology and passionate about bringing technology into the classroom

Energetic self-starter who thrives in a fast-paced team environment

Detail-oriented and exceptionally organized

Exceptional critical thinking, research, and problem-solving skills

MS Office, Google Suite computer skills. Salesforce experience a plus

Proven ability to work effectively across teams

Ability to multi-task and manage multiple accounts/activities simultaneously

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com

Rosetta Stone provides an immersive learning experience for 25 languages

Wyzant is the nation's largest community of tutors, covering 300+ subjects

Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.