Account Manager

About This Role

Location: Jeddah / Riyadh

Seniority: Mid–Senior Level

We are looking for a proactive, client‑focused Account Manager to manage key accounts, ensure service excellence, and drive contract growth. The ideal candidate understands manpower operations, client management, and the dynamics of outsourcing in Saudi Arabia.

Role Purpose:

To manage client relationships , ensure smooth delivery of outsourced workforce services, and grow existing accounts through strong communication, operational coordination, and commercial awareness.

Key Responsibilities:

1) Client Relationship Management

• Serve as the primary point of contact for assigned clients.

• Build strong, long-term relationships with HR, procurement, and operations teams.

• Conduct regular client meetings, performance reviews, and satisfaction assessments.

2) Service Delivery Oversight:

• Coordinate with recruitment, HR, and operations teams to ensure timely deployment of manpower.

• Monitor attendance, performance, and compliance of outsourced staff.

• Resolve client issues, escalations, and operational challenges quickly.

3) Contract & Performance Management:

• Ensure adherence to SLAs, KPIs, and contract terms.

• Track workforce numbers, renewals, replacements, and mobilization timelines.

• Prepare monthly reports, dashboards, and performance summaries.

4) Commercial Growth:

• Identify opportunities to expand headcount or introduce new services.

• Support proposal development, pricing updates, and contract renewals.

• Maintain strong awareness of market trends and competitor activities.

5) Internal Coordination:

• Work closely with recruitment, payroll, HR operations, and finance teams.

• Ensure accurate billing, documentation, and compliance with Saudi labor regulations.

• Support onboarding, orientation, and employee engagement activities.

Core Competencies:

• Client Management — ability to build trust and maintain long-term partnerships.

• Communication Skills — clear, professional, and confident with clients and internal teams.

• Problem Solving — handles issues quickly and maintains service continuity.

• Operational Coordination — strong understanding of outsourcing deployment and workforce management.

• Commercial Awareness — ability to identify upselling and contract growth opportunities.

• Time Management — handles multiple accounts and priorities efficiently.

• Negotiation & Conflict Resolution — manages escalations with calm and clarity.

• Reporting & Analysis — ability to prepare accurate client reports and performance updates.

Qualifications & Experience:

• Bachelor’s degree in Business, HR, Management, or related field .

• 8–10 years experience in outsourcing, manpower, staffing, or HR services in Saudi Arabia.

• Strong understanding of business

• Experience managing medium-to-large accounts.

• Strong communication skills in Arabic & English .

• Proficiency in MS Office (Excel, PowerPoint, reporting tools).

• Ability to work in a fast-paced, client-driven environment.