Account Manager, Francophone

About The Role

You Will

• Jointly drive regional strategy with BD head of region and develop and own a tiered partner strategy and an annual plan for new and existing partners in North and West Africa
• Engage in quarterly planning exercise with cross functional teams including product and treasury to develop goals and priorities for these partners
• Own and drive initiatives with key strategic partners- drive key metrics including cost efficiencies, speed, quality, working capital efficiencies and new product enablement.
• Negotiate renewals, amendments, economics and expand product footprint while driving partnerships growth
• Identify opportunities for growth and optimisation using analysis and insights and rigorously balance short- and long-term results.
• Conduct regular performance reviews with largest partners for the region and develop action plans for improvement
• Cultivate strong relationships with key stakeholders, including, regulatory authorities, and industry associations who influence the ecosystem and ensure they understand Remitly's mission and positioning.
• Work closely across internal teams to navigate challenges and mitigate risks associated with the competitive industry environment.
• Coordinate responses through relevant teams to inbound and outbound queries related to partner operations and performance
• Serve as the point of contact for resolving complex partner escalations (e.g., financial, operational, technical, regulatory, etc.).
• Analyze partner scorecards, metrics, and assessments to drive continuous improvement.
• Liaise with relevant Remitly teams to orchestrate the successful onboarding of new partners, e.g.design flow of funds with Treasury team, open new accounts payable setup, etc

• Life Insurance & Income Protection

• Housing Allowance

• Employee Stock Purchase Plan (ESPP)

• Commuter Reimbursement
• Mental Health & Family Forming benefits
• Learning & development benefits