Account Manager, Francophone Africa

Job Description

About The Role

• Remitly is hiring for an Account Manager, Francophone Africa.
• This role will be driving excellent commercial, product and operational performance of the largest and most strategic money movement partners for North and West Africa.
• Such partners may include banks, aggregators, mobile wallets, regulators and other third parties.
• There are two other dimensions to this role:
• Assist with aspects of new partner onboarding working closely with the Business Development lead for the region and support stakeholder management for regulators in key markets.
• The ideal candidate will have a strong functional background in strategic partner management with experience in the payments or remittance space & a strong understanding of the payments ecosystem across the North and West Africa region.
• In this role you will work cross-functionally with product, engineering, legal, marketing, operations, finance and regulatory reps to evolve and manage partnerships.
• We are seeking a candidate with a strategic perspective on partnership development and a proven ability to influence and negotiate both externally and internally.
• ****You Will:****
• Jointly drive regional strategy with BD head of region and develop and own a tiered partner strategy and an annual plan for new and existing partners in North and West Africa
• Engage in quarterly planning exercise with cross functional teams including product and treasury to develop goals and priorities for these partners
• Own and drive initiatives with key strategic partners- drive key metrics including cost efficiencies, speed, quality, working capital efficiencies and new product enablement.
• Negotiate renewals, amendments, economics and expand product footprint while driving partnerships growth
• Identify opportunities for growth and optimisation using analysis and insights and rigorously balance short- and long-term results.
• Conduct regular performance reviews with largest partners for the region and develop action plans for improvement
• Cultivate strong relationships with key stakeholders, including, regulatory authorities, and industry associations who influence the ecosystem and ensure they understand Remitly's mission and positioning.
• Work closely across internal teams to navigate challenges and mitigate risks associated with the competitive industry environment.
• Coordinate responses through relevant teams to inbound and outbound queries related to partner operations and performance
• Serve as the point of contact for resolving complex partner escalations (e.g., financial, operational, technical, regulatory, etc.).
• Analyze partner scorecards, metrics, and assessments to drive continuous improvement.
• Liaise with relevant Remitly teams to orchestrate the successful onboarding of new partners, e.g.design flow of funds with Treasury team, open new accounts payable setup, etc
• ****You Have:****
• 7+ years of strategic partnerships experience in the Remittance / Payments space
• Multilingual and fluent French speakers are a must.
• Robust understanding of consumer payments and cross border money movements
• Good understanding of the West and North Africa remittance and payments landscape
• Demonstrated cross-functional communication skills and relationship building experience with commercial, product, legal and compliance teams
• Strong communication, influencing, and interpersonal skills
• Exposure to regulators relations would be a good to have
• Extremely self-motivated and curious - desire to understand the Remitly customer, and translate these learnings into strategies.
• A strategic and go-getter mindset who is comfortable bringing structure and strategy across different opportunities and environments
• Ability to anticipate future market, business or product problems and set the organization up to succeed in advance.
• Frequent travelling is expected.

• Life Insurance & Income Protection

• Housing Allowance

• Employee Stock Purchase Plan (ESPP)

• Commuter Reimbursement
• Mental Health & Family Forming benefits
• Learning & development benefits

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