Account Manager

We're looking for an Account Manager to own a book of enterprise customers. You'll drive renewals, uncover expansion opportunities, and make sure your customers get real, measurable value from HiveWatch's platform. You'll run the full post-sale account lifecycle: onboarding, adoption, QBRs, renewals, and expansion. You'll partner with our Professional Services / Implementation team to keep complex onboardings on track, identify and close expansions, and represent the voice of the customer to Product and Engineering.

If you love building relationships, connecting customer goals to what our platform can do, and running a tight renewal process end to end, this is your role.

Note: This is a full-time, in-person role at our HQ in El Segundo, CA. We are on-site Tuesday through Thursday at our HQ, with flex remote days Mondays and Fridays.

Manage a portfolio customer accounts as the primary point of contact for renewals, contract terms, and expansions

Multithread across each account: identify and build relationships with new stakeholders as champions shift roles or leave

Lead regular QBRs that connect customer goals to concrete outcomes

Own a strong renewal motion end to end: forecasting, negotiation, and close

Dig into each account to find where HiveWatch delivers value, and state that value in clear, concrete terms your customer can act on

Identify, pursue, and close upsell, and cross-sell opportunities across your book

Ensure complex onboardings move through implementation on schedule, coordinating closely with Implementation

Bring account leadership and project management skills to every stage of the customer journey, keeping timelines, stakeholders, and deliverables aligned

Communicate product feedback clearly and consistently to Product and Engineering

Build strong internal relationships across Sales, Implementation, and Product

Serve as the voice of the customer, making sure their needs shape how we build and support the platform

Experience in physical security, enterprise security software, or adjacent industries

Experience managing account portfolios of $5M+ ARR

Background working with Fortune 500 or Global 2000 customers

Familiarity with AI-powered products or platforms

Base salary range: $145,000 - $175,000

Eligible for bonus

Eligible to participate in HiveWatch Equity Incentive Plan

The final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience, expertise, and other business considerations.

HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.