Account Manager

Cultivate strong, multi-level relationships across customer organizations to gain strategic insight and influence.

Act as a trusted advisor by understanding customer ecosystems, supply chains, and business objectives.

Champion customer needs internally to ensure alignment and execution across our enterprise.

Develop and execute strategic business plans that align with customer goals and drive revenue growth.

Identify and pursue opportunities to expand service offerings, improve customer outcomes, and increase account value.

Lead strategic business reviews to assess performance, align on objectives, and co-create growth initiatives.

Leverage market intelligence and customer insights to influence decision-making and shape long-term partnerships.

Ensure accurate customer setup and documentation in systems (e.g., Dynamics, SOPs, SharePoint).

Monitor and report on KPIs, ensuring Expeditors service meets and exceeds expectations.

Drive adoption of technology and process improvements (e.g., EDI, visibility tools) to enhance the customer experience.

Facilitate cross-functional collaboration to ensure consistent service delivery and strategic alignment.

Communicate effectively with internal and external stakeholders through timely updates, reports, and reviews.

Support invoicing, collections, and administrative processes to maintain account health.

Use business intelligence tools to analyze trends, measure performance, and identify improvement areas.

Maintain data fluency to support strategic planning and customer reporting.

Embody company values and cultural attributes in all interactions.

Pursue continuous learning and development to enhance expertise and effectiveness.

A growth-oriented mindset with a strong focus on customer success and business expansion.

Exceptional relationship-building and communication skills.

Strategic thinking with the ability to translate insights into action.

Strong organizational skills and attention to detail.

A collaborative spirit and commitment to continuous improvement.

A driven and resolute individual who wants to make an impact!

Qualifications & Preferred Skills

University or equivalent business qualifications

Expeditors or industry experience

Proven work experience in business development

Knowledge of Expeditors products and services

Knowledge of required Expeditors operating systems

Proficient in MS Office and CRM software

Ability to communicate up and down management hierarchy with equal effectiveness

Strong presentation skills

Proven project management skills

Strong analytical skills

Ability to perform and meet KPI requirements

Proven problem solving and interpersonal skills

Charismatic with an ability to connect

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Annual Compensation: $42,000 - $56,000 + commission