Account Manager

Who You Are

Account Management & Client Relationship

• Lead day-to-day management of key accounts, delivering Always-On social and strategic campaigns.
• Act as the bridge between clients and internal delivery teams, ensuring clear communication, proactive expectation management, and on-time delivery.
• Own client meetings, weekly status calls, and quarterly business reviews, presenting insights, strategies, and creative recommendations.
• Benchmark globally and regionally to identify best-in-class practices, providing proactive recommendations to keep Tactical ahead of the curve.
• Manage contracts, invoices, and credit control with Account Director support. Play a supporting role in pitches and business development across your account and the agency as required

Strategic Planning

• Understand the client’s business, goals, and challenges.
• Contribute to campaign strategies, content plans, and creative briefs.
• Identify opportunities to improve client outcomes or propose new ideas.

Performance Monitoring And Reporting

• Track the success of campaigns using analytics and KPIs.
• Prepare performance reports and present insights to clients.
• Suggest improvements for future initiatives based on data.

Business Development & Growth

• Support new business workflows, including pitch strategy, proposal development, and client presentations.
• Vet and qualify leads, supporting business development efforts to land new accounts and upsell existing clients.
• Spend non-billable time networking and building industry relationships that contribute to long-term revenue growth.
• Maintain and update client details and activity in CRM.
• Identify organic growth opportunities within existing accounts and strategically position Tactical as an innovation partner.

What You'Ll Bring

• Extensive experience in account management, business development, or a related role.
• Deep understanding of market trends, customer needs, and competitive landscape. Ability to manage multiple projects simultaneously and work under pressure.
• Proven track record of achieving revenue targets and driving business growth.
• Strong leadership and strategic thinking skills.
• Results-oriented with a strong commercial acumen.
• Excellent communication, negotiation, and presentation abilities.
• Creative and innovative mindset.
• Exceptional interpersonal skills with the ability to build trust and rapport with clients.
• Highly organised with strong attention to detail.
• Self-motivated and proactive in identifying opportunities for growth.