Account Manager

Role Purpose

What We Are Looking For

1.Account Ownership & Commercial Performance

• Own a defined portfolio of distribution/channel accounts as the single point of contact and accountability.
• Deliver assigned revenue, gross margin, and sell-out targets for the account base.
• Build and execute joint account plans — ranging, pricing, promotions, and stock coverage.
• Track performance weekly against target and proactively close gaps before they become problems.

2.Sell-In, Sell-Out & Inventory

• Drive sell-in aligned to genuine sell-out demand — avoid channel over-stocking and ageing risk.
• Monitor partner stock levels, sell-through, and ageing; trigger replenishment and clearance actions early.
• Coordinate with brand, supply chain, and logistics teams to ensure availability and on-time delivery.

3.Relationship & Partner Management

• Build trusted, long-term relationships across the account — buyers, store teams, and decision makers.
• Be the reliable interface between the partner and client, resolving issues quickly and fairly.
• Represent the voice of the customer internally to improve service, terms, and ways of working.

4.Data, Tools & AI-Enabled Working

• Use data and reporting (e.g. Power BI, D365, account dashboards) to understand performance and spot opportunity.
• Adopt AI and automation tools to speed up forecasting, reporting, order processing, and account analysis.
• Base recommendations on evidence — bring the analysis, state the assumptions, flag the risks.

5.Planning, Forecasting & Governance

• Produce accurate, sell-out-based forecasts for the account portfolio and keep them current.
• Prepare for and contribute to weekly account reviews and monthly business reviews with the Head of Distribution.
• Keep CRM, pricing, and account records accurate and up to date.

Mindset & Ownership (most important)

• **High ownership:**
• Takes full ownership of outcomes — finds the recovery when something goes wrong rather than waiting for direction.
• **Learning drive:**
• Hungry to learn and improve; studies and prepares before acting rather than relying on instinct alone.
• **Intellectual honesty:**
• Honest about what they know, what they’re assuming, and what could go wrong; corrects mistakes openly.
• **Forward view:**
• Looks ahead at accounts, market, and risks — brings the view before being asked.
• **Drive:**
• High energy, resilient, and self-managing; controlled and consistent rather than purely reactive.

Commercial Capability

• Commercial instinct — understands margin, pricing, and how to grow an account. Distribution/retail experience is a bonus.
• Numerate and confident working with sales, stock, and margin data.
• Negotiation and influencing ability built on trust and value, not pressure or escalation.

Digital & Analytical

• Comfortable and curious with technology — quick to adopt new tools, dashboards, and AI assistants.
• Able to turn data into clear, actionable account decisions.
• Strong with everyday tools (Excel, BI, CRM) and willing to learn D365 / Power BI.

Communication & Collaboration

• Clear, concise communicator — written and verbal.
• Builds strong relationships across functions (brand, finance, supply chain, logistics) to get things done.
• Brings energy and momentum to the team through collaboration rather than intensity.

& Qualifications

• Bachelor’s degree or equivalent practical experience.
• 0–4 years’ experience in sales, account management, commercial, or a related field — high-potential early-career candidates strongly encouraged.
• Distribution, retail, FMCG, or consumer-tech exposure is a plus but not essential.
• Fluent English; Arabic is an advantage. Proficiency in Hindi or other Indian languages is a plus given the customer and channel base..

Reporting & Governance

• Reports to the Head of Distribution.
• Weekly account performance review with the Head of Distribution — sell-out, stock, and gap actions.
• Contributes to the Monthly Business Review — account performance, forecast accuracy, inventory coverage.
• Individual contributor role with a clear development path toward Senior Account Manager / Key Account Manager.