Account Manager

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.

Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Develop a strong understanding of ECI products and services, and communicate the value to the customer base effectively.

• Develop and nurture relationships with existing customers within your customer base.

• Conduct outbound calls, emails, and virtual meetings to engage with customers, understand their business needs, and present our software solutions effectively.

• Collaborate closely with the sales team to identify opportunities, qualify leads, and drive the sales process from initial contact to closure.

• Leverage a consultative selling approach to articulate the value proposition of our manufacturing software products and tailor solutions to meet client requirements.

• Manage the full sales cycle, including pipeline management, negotiation, and contract closure, while consistently meeting or exceeding sales targets.

• Provide exceptional customer service and serve as the primary point of contact for customer inquiries, ensuring prompt resolution of issues and inquiries.

• Have a strong working relationship with your customers to increase references, keep customers on maintenance and support contracts, and help mitigate Churn.

• Consistently log and record each-and-every outreach made, in Salesforce, producing regular activity reports.

• Consistently meet or exceed monthly, quarterly and yearly sales quota goals in accordance with the strategic plan.

• Meet daily, weekly, and monthly quality communication goals in accordance with the strategic plan.