Account Management Specialist

About Tabby

About The Role

Strategic Account Management

• Own and manage a portfolio of strategic and enterprise merchants, driving retention, growth, and long-term partnership success.
• Build relationships with key decision-makers and act as a trusted advisor to merchants.
• Develop and execute account growth plans aligned with merchant objectives and Tabby's commercial strategy.

Revenue Growth & Product Expansion

• Drive revenue growth through upselling, cross-selling, and expansion of Tabby's products and services.
• Identify opportunities to increase product penetration across the portfolio, including new and existing solutions.
• Lead commercial discussions and proactively position relevant products based on merchant needs and performance insights.
• Own pipeline generation within the portfolio and track expansion opportunities through to execution.

Data Analytics & Portfolio Optimization

• Analyze merchant performance, transaction trends, conversion metrics, and product adoption to identify growth opportunities and risks.
• Translate complex datasets into actionable recommendations that improve merchant performance and revenue contribution.
• Conduct portfolio reviews, business reviews, and strategic performance discussions with merchants.
• Build dashboards, reports, and presentations to support data-driven decision-making.

Strategic Projects & Business Initiatives

• Lead and contribute to strategic initiatives, product launches, operational improvements, and merchant experience enhancements.
• Identify process improvement opportunities and support automation and scalability initiatives across the business.
• Partner with leadership and cross-functional teams on high-impact commercial and operational projects.

Merchant Success & Problem Resolution

• Proactively identify merchant challenges and business risks before they impact performance.
• Take ownership of complex merchant escalations and coordinate stakeholders to drive timely resolution.
• Ensure merchants receive strategic recommendations and solutions that support continued growth.

Cross-Functional Leadership

• Collaborate closely with Product, Marketing, Sales, Operations, Risk, Finance, and Tech teams to deliver merchant solutions and achieve business objectives.
• Act as the primary point of coordination for strategic merchant initiatives requiring cross-functional involvement.
• Influence internal stakeholders and drive alignment to achieve successful merchant outcomes.

Skills, Knowledge & Expertise

• Bachelor's degree in Business, Marketing, Finance, Economics, or a related field.
• 3-5+ years of experience in Account Management, Customer Success, Partnerships, Business Development, or a similar client-facing role.
• Proven experience independently managing enterprise or strategic accounts.
• Strong commercial mindset with demonstrated success in driving revenue growth, upselling, and cross-selling.
• Advanced analytical skills with the ability to interpret data, identify trends, and translate insights into business recommendations.
• Experience conducting portfolio reviews, business reviews, and presenting performance insights to senior stakeholders.
• Strong stakeholder management, negotiation, and relationship-building skills.
• Ability to manage multiple strategic initiatives and priorities simultaneously.
• Experience working cross-functionally with Product, Marketing, Operations, Finance, and Technical teams.
• Advanced proficiency in Excel/Google Sheets and experience with Tableau, Power BI, or similar analytics tools.
• Experience within fintech, payments, BNPL, e-commerce, or technology industries is preferred.

Job Benefits

• We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in the company’s employee stock options program.
• Health Insurance.
• Flexi Perks: a monetary benefit to spend on what matters most to you — health, well-being, education, or professional development.