About This Role
We are seeking a highly capable and proactive Operation Specialist to support our growing team. A strong understanding of operation is essential, as is a high level of organization and reliability. This role is ideal for someone who thrives on structure, takes initiative, and can anticipate needs before they arise.
Key Responsibilities:
- Acting as the main point of contact, building rapport, and acting as a trusted advisor to clients.
- Identifying opportunities to increase account value through upselling and cross-selling.
- Acting as an intermediary between the client and internal teams (e.g., product, marketing, finance) to deliver solutions.
- Ensuring high levels of satisfaction to secure long-term loyalty and prevent client churn.
- Managing client expectations, project timelines, deliverables, and budgets.
- Preparing reports on account performance and forecasting future revenue.
Job Types: Full-time, Fresher
Application Question(s):
- What is your expected salary?
- Will you now or in the future require sponsorship for employment visa status?
Work Location: In person
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