Account Executive

Overview

• Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
• Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
• We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
• And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.
• Join the team and create the future of customer experience together.
• At Genesys, our Account Executives are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the SMB and commercial business segments.
• As an Account Executive you will learn how to become a consultative sales professional, how to take ownership for dedicated accounts, positioning the full Genesys solution portfolio, developing and managing a sales pipeline, securing net-new business and driving revenue growth from within the existing customer base.
• The Account Executive’s main goal is to achieve an annual sales target together with his AE colleagues by converting as many opportunities into won business as possible.
• Once an opportunity has been closed, the Account team´s role is to engage with the appropriate internal resources to help manage the initial phases of post-sales support and ensure the implementation is set up accordingly.
• Genesys UAE is certified Great Place To Work.
• What we look for and expect from the right individual is:
• Bringing in, developing and creating connections with influencers, executives, and decision-makers.
• Being part of numerous complex and consultative sales engagements
• Selling complex software solutions to clients
• Jointly developing account and opportunity plans in a motivated team as an Account Manager
• Identifying customer/project demands and mapping to the Genesys portfolio
• Being a team player and a leader of virtual teams, able to orchestrate and win complex sales cycles
• Taking revenue responsibility and carrying of a sales quota

Required qualifications

• Bachelor’s degree in Computer Sciences, Business, Business Administration, Marketing or similar education
• 4-5 years professional sales experience
• Experience selling in North Africa and French-speaking countries
• Fluent in English, French and Arabic
• Enthusiasm for customer service and customer experience management
• Maximum demands on the quality of your work as well as a high degree of sales and customer orientation
• Committed, proactive, team-oriented and stress-tested
• Self-assured appearance and pronounced presentation skills
• Very good rhetorical skills and communication strength
• Strong success orientation
• Experience with MEDDPICC
• Willingness to travel frequently (approx. 65%)
• If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys

Reasonable Accommodations