Account Control Consultant

About Tap

• Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences.
• We need exceptional talent to help us on this journey.
• **The** **Business** **Team**
• Like getting paid to drink coffee, think big, and hang out with exciting businesses?
• Or maybe you want to work alongside some great people who are helping businesses of all sizes navigate through the MENA payments labyrinth – and, most importantly, get the results they need.
• Then you might want to consider joining our over-caffeinated business team, who are the heartbeat of Tap Payments.
• As a Tapster you will:
• Coordinate with the Sales team to capture required pre-application data
• Collect required application documentation from merchants
• Perform initial underwriting checks in accordance with processor/vendor KYC guidelines
• Accurately board new merchant accounts to ensure first entry approval
• Liaise between the merchant and processors to secure application approval
• Review merchant accounts, investigate and diagnose merchant account configuration issues
• De-escalate situations involving dissatisfied merchants and offer patient assistance and support
• Build strong relationships with internal teams to meet launch expectations
• Maintain a thorough understanding of processor/vendor products, platforms, and systems Serve as a Tap Payments related products and services expert
• Carry out other duties, as assigned based on the demands of the business and growth of the role
• What you will bring to the party:
• 1-2 years of role-specific experience in Financial Services/Fintech/High-Growth Startups
• Preferred degree, but real-world experience is also accepted. Ability to establish credibility and internal relationships
• Understanding of client/merchant/stakeholder care Awareness of how your role supports the business
• Enthusiasm for working in a growing fintech Ability to work in a team and follow daily tasks
• Skills and knowledge to actively participate in meetings
• Ability to deliver work on time Problem-solving and quick-thinking skills
• Ability to organize information and ask relevant questions
• Strong communication skills in English & Arabic native speaker
• Are you ready to shape the future of payments in MENA?