Account Assistant 3, Registrar

Initiates and performs patient registration through established patient registration process and network communications flow. Performs the required functions to establish and maintain the patient's financial status classification and update the informational databases with payer and account information necessary to ensure accurate and timely billing for medical services. Customer service position working with patients, providers, insurance carriers and others on a daily basis.

Candidate must live in Connecticut. Required Skills and Abilities 1. Demonstrated knowledge and ability using computerized database systems and Microsoft Office Suite (especially Word and Excel). Ability to learn and adapt to new software applications. 2. Demonstrated working knowledge of the medical insurance processing/verification process. 3. Proficiency in providing superior customer service, including the ability to handle heavy telephone communication with patients, providers, insurance carriers, etc. in a professional, courteous and tactful manner. Ability to handle challenging/complicated situations professionally. 4. Demonstrated strong written and verbal communication skills. Team-oriented, flexible and ability to work with changing priorities and work flows. Ability to multi- task, problem-solve and prioritize. Good attention to detail. 5. Demonstrated record of excellent attendance, punctuality and time management. Professional attire. Preferred Skills and Abilities Ability to speak Spanish preferred. Knowledge of EPIC system.

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

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