Access Services Night Manager

Number of positions

• Manage library desk services independently during late night hours (Sunday – Thursday) and weekend hours.
• Supervise and manage undergraduate student desk staff.
• Conduct circulation services, including supervisor policy overrides as needed.
• Provide basic to intermediate research assistance; conduct and interpret library catalog searches; refer patrons to subject librarian research services.
• Acquire and maintain knowledge of library policies; make informed decisions based on library policies, precedents, and operations.
• Assist with holds and interlibrary loan processing. Conduct additional library tasks as assigned.
• Assist patrons with library technology. Maintain and troubleshoot public printers, microfilm scanners, and book scanner technology. Maintain and troubleshoot service desk computers and technology.
• Assist patrons with computer hardware and software problems; refer patrons to UTS as needed.
• Respond to patron complaints and library disruptions, contact Public Safety and Access Services staff as needed.
• Report desk activities, situations, and issues that require follow-up to Service Desk Coordinators or appropriate Access Services staff.
• Conduct closing procedures: secure library collections and materials, shut down and secure department areas, conduct preliminary closing walkthroughs, contact Public Safety for final closing walkthroughs.
• Contact Public Safety for facilities, custodial, and emergency services, such as building maintenance or safety concerns.

• Must be a currently enrolled graduate student at Villanova University .
• Excellent verbal and written communication skills; strict attention to detail and reliability are required.
• Ability to work and make decisions independently required.
• Ability to perform repetitive tasks with great accuracy and consistency required.
• Excellent interpersonal skills; able to handle difficult situations; customer service experience preferred.
• Experience using hardware (laptops, pc’s, printers, scanners, mobile devices), software (Windows, Mac, web browsers, Novasis, Webmail, Brightspace), and wireless network access preferred.
• Familiarity with the library’s catalog, journals, databases and web search engines preferred.

• Prolonged sitting, standing, and walking for up to 4 hours at a time; frequent bending and lifting; able to lift 30 lbs. of library materials while moving/walking; pushing and pulling a book truck (4 wheels) of library materials weighing between 50 and 100 lbs.; ability to climb several flights of stairs on an occasional basis.