Assistant Director for Housing Operations

Position Summary

Duties and Responsibilities

• Serve as departmental liaison with campus partners and outside vendors Campus Partners:
• Plan and facilitate quarterly meetings with Facilities, Custodial, Environmental Health and Safety and Public Safety to review policies and procedures related to maintaining the residence halls.
• Work in conjunction with Custodial and Facilities staff to prepare residential buildings for opening of the halls at the beginning of each academic term.
• Collaborate with Housing Services Specialist to process and track daily requests for individual room and common area maintenance and custodial service needs and provide updates on maintenance requests to staff and students.
• Oversee regular on-site hall inspections with Area Coordinators and Custodial and Maintenance staff to ensure optimal levels of cleanliness and repair.
• Coordinate student property damage claims related to facilities maintenance issues with the assistance of the Housing Services Specialist.
• Outside Vendors:
• Manage moving services Provide direct supervision of moving crews and coordinate requests for weekly services Oversee moving services budget and expenditures Supervise removal, disposal, and installation of residence hall furnishings Maintain thorough assessment of residence hall furniture inventory and manage storage areas. Collaborate with the Coordinator for Housing Operations to provide vendors with access to halls and student rooms
• Provide direct supervision of moving crews and coordinate requests for weekly services
• Oversee moving services budget and expenditures
• Supervise removal, disposal, and installation of residence hall furnishings
• Maintain thorough assessment of residence hall furniture inventory and manage storage areas.
• Collaborate with the Coordinator for Housing Operations to provide vendors with access to halls and student rooms
• Manage extermination services Process service requests and oversee follow-up Work with service representative to establish and maintain a sound preventative maintenance program
• Process service requests and oversee follow-up
• Work with service representative to establish and maintain a sound preventative maintenance program
• Manage laundry services Process service requests and oversee follow-up Work with Procurement and Wildcard Office in the development and follow through on the service contract from all parties
• Work with Procurement and Wildcard Office in the development and follow through on the service contract from all parties
• Coordinate refrigerator rental and other sales programs Collaborate with Director for Housing Operations to choose vendors and secure contracts Coordinate with outside vendors to oversee drop off and pick up of student rentals and purchases in the residence halls
• Collaborate with Director for Housing Operations to choose vendors and secure contracts
• Coordinate with outside vendors to oversee drop off and pick up of student rentals and purchases in the residence halls
• Manage residence hall lounge furniture rental Manage budget for rental program Collaborate with vendor to inventory and maintain furniture
• Manage budget for rental program
• Collaborate with vendor to inventory and maintain furniture
• Assist the Director for Housing Operations with day-to-day operations of the Office for Residence Life
• Respond to student, parent and other constituent inquiries and concerns related to Facilities and Custodial Management and outside vendor services
• Oversee and develop weekly task schedule for Graduate Operations Manager
• Develop and disseminate educational material related to residence hall operations
• Assist with development and presentation of RA training and in-service programs related to residence hall operations, environmental health and safety and other topics, as needed
• Participate in nightly on-call rotation as primary and second-tier support for graduate staff; respond to crisis situations on campus, as needed
• Participate in weekly office meetings and weekly meetings with supervisors
• Participate in departmental functions and events, as scheduled
• Assist, as needed, with Residence Staff Selection

Residence Hall Renovations and New Construction Projects

Coordinate Residence Hall Check-in and Check-out Processes

Coordinate Residence Hall Room Inspection Program and Damage Billing

Formal Education

Minimum Work Experience

Preferred Qualifications

• Master’s degree in Student Affairs, Higher Education Administration or related field strongly preferred.
• Experience with StarRez Housing Software preferred.

Physical Requirements and/or Unusual Work Hours

• The Assistant Director for Housing Services interacts extensively with other University departments and student paraprofessional staff. Consequently, it is not uncommmon that meetings and events may need to be scheduled beyond traditional work hours. The Assistant Director for Housing Operations should anticipate the need to work early mornings, into evenings and on weekends, as necessary, especially during student training and hall preparation periods.

Salary Posting Information

• This position falls within salaried grade 13 and the range is $52,000-65,100. The final salary will be determined with consideration of several factors including the selected candidate’s qualifications, department budget availability, market data, and internal equity.