Accenture Construct – Community Service Representative, ANS

You’ll develop, coordinate, promote, and implement the client’s customer service goals and objectives.

You’ll provide proactive customer assistance and advocacy regarding utility billing issues.

You’ll serve as the spokesperson for the client on all issues with the media and various community groups (i.e., schools, civic organizations, homeowners associations, etc.).

You’ll actively participate in a community outreach program to promote the client’s goals and objectives with other governmental entities.

You’ll serve as a resource for builders and developers regarding connections within our service areas.

You’ll represent the client before other governmental agencies, including city and county commission meetings.

You’ll produce and coordinate publications, brochures, newsletters, videos, web information, and other materials.

You’ll initiate new strategies to improve existing efforts and advise program and project managers to enhance community relations.

You’ll develop strategies and methods to enhance and encourage public involvement.

You’ll prepare and present written and verbal communications for various audiences.

Onsite at client site: The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Bachelor's degree in communications, public administration, business, planning/community development, or a related field

At least five (5) years of hands-on experience in customer/public assistance work

Successfully built a team approach to customer problem-solving and resolved complex issues

Experience presenting to elected officials, civic organizations, and neighborhood groups

Skill in making sound decisions and exercising sound judgment in various situations

Proficiency in coordinating customer service issues with officials and the public

Ability to establish effective relationships with diverse groups, including the public, co-workers, and officials

Strong communication skills, both oral and written, with the ability to present information clearly

Knowledge of public relations strategies, media relations, and public involvement techniques

Skill in designing and managing public involvement programs and promotional materials

Capable of working both independently and as part of a team to achieve goals

Experience in problem-solving, utilizing analytical skills to address customer concerns and resolve issues

WHAT'S IN IT FOR YOU

The biggest builds going. Hyperscale data centers, grid and generation, transit and rail, chip fabs, mines, water. If it's complex and it matters, it's on our list.

You own the outcome. Not a workstream. Not a deliverable. Whether the program lands.

AI that shows up on site. Program control that predicts instead of records. You'll use it, and you'll help shape it.

Scale without the distance. More than 5,000 practitioners across the Americas, EMEA and APAC, on a team small enough that people know your name.

Serious investment in you. Leadership development, technical upskilling and certification support.

Work that outlasts you. People will use what you build for forty years without knowing your name. That's the point.

Recognition that means something in this industry. Accenture Construct is ranked #6 globally in ENR's 2026 Top 50 Program Management Firms and #4 in Building Design + Construction's Top 80 Construction Management Firms for 2026.

ABOUT ACCENTURE CONSTRUCT

Accenture Construct is Accenture's global capital projects business.

The data centers behind AI. The grid behind the energy transition. The rail, water and airports everything else runs on.

We plan them, engineer them, deliver them and hand them over — and unlike most of this market, we're on the hook for whether they land on time. More than 5,000 practitioners across the Americas, EMEA and APAC. One team that owns the whole thing.

Accenture Construct offers a comprehensive benefits package including medical, dental, and vision coverage; basic life and AD&D insurance; short- and long-term disability; a 401(k) with employer match; health savings and flexible spending accounts; paid time off and holidays; paid maternity and parental caregiver leave; adoption and surrogacy assistance; supplemental insurance plans; an employee assistance program; legal resources; and identity theft protection.

Benefits eligibility may vary by state, country, and role. Please connect with your recruiter for more information.