Academic Operations Officer

INTO’s mission: Transforming international student academic and career success through exceptional university partnerships.

Contract Type: Permanent, Full-time

We’re looking for a proactive and detail-driven professional to join our Academic Operations team at INTO Qualifications. This role is central to ensuring the smooth delivery of qualifications from development right through to award, working to guarantee that every stage of the process is robust, reliable, and quality-focused.

You’ll be involved in streamlining processes and supporting the coordination of assessment materials and assessment writers, including tracking submissions, checking documentation and following up on deadlines. Responsibilities also include supporting assessment windows, issuing transcripts and reporting results. You’ll play a key part in maintaining quality standards and ensuring our delivery centres and learners receive excellent service.

This is a role for someone who understands academic assessment operations and enjoys the detailed administration and coordination that underpin its successful delivery. You’ll be able to balance multiple priorities with accuracy and efficiency, bringing strong skills in data handling, reporting and Microsoft Office, alongside the ability to communicate clearly and confidently with colleagues and centres.

Experience in academic or education administration or operations, with an understanding of assessment processes and confidence using IT systems.

Strong organisational skills, with the ability to manage projects, deadlines, and competing priorities.

Clear written and verbal communication, and confidence in presenting and training.

A collaborative approach, with the ability to build and maintain positive relationships across teams and centres.

A commitment to continuous improvement and delivering high-quality outcomes.

At INTO, we’re in the business of growth. From school to university. From home to somewhere new. From dreams to career plans to long-awaited first days. And we believe growth isn’t just for students – it’s for our people too.

At INTO, growth means opportunities to feed your curiosity, to develop your skills and your career. It means staying true to our start-up soul, boldly saying “yes” and constructively saying “no”. It means building deeper relationships. And it means playing your part in our wonderfully diverse international community. Our dedication to growth – for students, our university partners and agents, for each other, and for ourselves – sets us apart. It’s what makes INTO a uniquely rewarding place to be, and to make a difference.

At INTO, we grow together.

We are an Equal Opportunities Employer. We do not discriminate against our job applicants or employees on any grounds. We select the best person for the job and all recruitment decisions will be made objectively.

If you require any adjustments to be made to help you throughout the recruitment process, please let us know - either in the application form, or when you are connected the relevant Talent Acquisition Partner.

INTO University Partnerships is committed to the welfare of our students receiving education at our Centres. This reflects the emphasis at INTO of supporting the well-being of our student and employee community. As part of our commitment to this, applicants are asked to note that relevant local pre-employment checks will be conducted.