A Helpdesk Admin – Arabic Speaker

Key responsibilities

• Handle and prioritize incoming and outgoing correspondence, including email, calls, letters, and packages.
• Route opportunities and client inquiries to the appropriate teams.
• Register client support requests as SOM tickets, assign them, and follow up with the team.
• Find supplier-portal opportunities and forward them to sales and pre-sales teams.
• Remind teams of opportunity lists and proposal deadlines, and submit responses on time.
• Submit proposals through portals and email.
• Arrange technical team schedules and site visits; assist with team gate passes.
• Coordinate project management visits and register related tickets.
• Track open projects, assignments, and closing dates.
• Follow up on pending client invoices and help teams coordinate buyer inquiries and proposal preparation.
• May undertake other tasks assigned by the direct manager.

Qualifications and experience

• At least 3 years of experience in UAE IT companies.
• At least 3 years of experience submitting proposals and tenders, using ERP and Oracle portals, arranging site visits, and obtaining gate passes.
• Fluent English, including speaking, reading, and writing; English and Arabic are required.
• Proficiency with Word, Excel, and PowerPoint.
• Able to create schedules, prepare offers and letters, file documents, prepare for meetings, take notes, and follow up on action plans.
• Responsibility, commitment, professional conduct, and punctuality are expected.
• Proposal and tender document preparation experience is an advantage.

Workplace and application questions