26-66 User Research Analyst (Regular, Fulltime)

Opportunity

Responsibilities

• Advise decision-makers and project leaders on discovery questions, project scope and strategy, resources, and timelines.
• Facilitate continuous client discovery, identify emerging needs and trends, and share accessible insights for organizational decisions.
• Guide teams in research and discovery; support product, program, policy, and service development with client and market insights.
• Connect teams to internal and external data sources and help interpret findings using knowledge of client segments and the safety system.
• Support evidence-informed decisions and facilitate collaboration on product, policy, and program design and implementation.
• Develop research standards, guidelines, and tools for research design, recruitment, analysis, and reporting; share knowledge and build organizational capability.
• Provide strategic input on reports, presentations, and business cases.

Knowledge, skills, and experience

• Post-secondary degree in psychology, marketing, product/program development, management, evaluation, or an analytical marketing field; master's degree preferred.
• At least 5 years of experience in academic or applied research.
• Experience with group facilitation and external clients; focus groups and other discovery methods; interview and focus group analysis; user personas; needs assessments, evaluations, and surveys.
• Experience with literature searches, environmental or jurisdictional scans, and administrative database and record analysis.
• Experimental or semi-experimental research design experience and human-centric design project experience are preferred.
• Strong qualitative and quantitative analysis, research and data collection best practices, data visualization, and knowledge translation.
• Excellent English verbal and written communication, project management, organization, and Microsoft Office skills; CRM software is an asset.
• Ability to maintain stakeholder relationships, adapt to changing priorities, work independently, and handle sensitive data with tact and confidentiality.

Workplace and conditions

• Regular, full-time union position based in Vancouver; the posting describes the role as office-based and also says the organization has a hybrid work environment with flexible work arrangements.
• The role is primarily office-based with minimal physical effort; occasional work outside the normal 40-hour week may be required.

Compensation

• Starting wage is CAD 49.09 per hour.

Benefits and development

• Benefits include health, dental, and disability coverage, an employee and family assistance program, paid vacation, a defined benefit pension, parental top-up, and caregiving, moving, and adoption leave.
• The organization offers flexible paid holidays, wellness initiatives, employee resource groups, learning opportunities, and up to CAD 1,500 in annual tuition aid.