26-64 Business Partner, Client Development

Opportunity

Client enablement and guidance

• Identify client friction, behaviour gaps, and opportunities; co-develop journey strategies and prioritize improvements to client outcomes.
• Design practical, scalable client supports, tools, guidance, and communications that reduce friction and support successful task completion.
• Set standards and develop accessible, plain-language, scenario-based client resources, reusable guidance, and knowledge solutions.
• Create and maintain microlearning standards, formats, and reusable learning assets.

Embedded learning and measurement

• Embed learning in portals, websites, notifications, campaigns, and key client lifecycle moments such as onboarding, renewal, and compliance.
• Define success metrics for adoption, confidence, compliance, and friction reduction; monitor outcomes and refine solutions using insights.

Engagement and collaboration

• Collaborate with technical subject matter experts and Digital Experience to ensure accurate, relevant, integrated solutions.
• Engage clients, licensed contractors, certificate holders, industry associations, and external stakeholders to identify pain points and emerging needs.
• Represent Client Development in workshops, working groups, conferences, and industry discussions, and contribute client perspectives to organizational initiatives and service improvements.

Role capabilities

• Translate complex technical and regulatory information into clear, actionable client guidance and learning.
• Develop accessible and relevant solutions aligned with client needs, business priorities, and regulatory requirements.
• Work collaboratively across internal teams and with clients and external stakeholders; use feedback to improve client-centred support.

Work arrangement

• The position is based in Vancouver and is identified as hybrid.

Pay and employment status

• Regular full-time position, included; starting pay is CAD 49.09 per hour.
• Pay grade is 16.

Benefits and development

• Benefits include health, dental, disability, and family assistance coverage, vacation, a defined benefit pension, parental top-up, and other leave.
• Learning support includes tuition aid of up to CAD 1,500 per calendar year; the posting also describes hybrid work and employee wellness programs.