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Manager, Technical Account Management
Nccgroup · Manchester
ManagerFull-timeHybrid
The Manager Technical Account Management is responsible for leading, developing, and supporting a high-performing team of Technical Account Managers while maintaining their own portfolio of strategic customers. Working a
Skills
- Proven experience in cybersecurity, managed security services, or IT services leadership. - Significant experience in a customer-facing technical role (e.g., Technical Account Manager, Security Consultant, Service Delivery Manager, Customer Success Manager, or similar). - Demonstrated experience leading, coaching, and developing high-performing teams. - Preference: Experience managing distributed or global teams across multiple geographies and time zones. - Ability to engage and influence senior customer stakeholders and executives including CISOs, Heads of Security, CIOs, and senior IT leadership. - Strong understanding of SOC operations, threat detection, incident response, and managed security services delivery. - Ability to understand and advise on end-to-end customer environments - Experience with security technologies such as SIEM, EDR and SOAR - Ability to drive customer retention, customer satisfaction, and long-term strategic partnerships. - Proven experience building and governing technical roadmaps, strategic improvement plans, and customer success initiatives. - Strong ability to interpret security metrics and performance data and translate them into clear, risk-based recommendations and executive narratives. - Experience delivering and coaching others in the delivery of Quarterly Business Reviews (QBRs) and executive-level presentations. - Proven ability to balance operational leadership, people management, and direct customer ownership within a player-coach environment. - Experience driving continuous improvement initiatives, including process optimisation, automation adoption, service maturity, and operational excellence. - Excellent communication, coaching, mentoring, and stakeholder management skills. - Familiarity with service management frameworks and operational governance practices (e.g., ITIL, KPI/SLA management, customer success methodologies). - Relevant certifications such as CISSP, CISM, Security+, ITIL, cloud security, or leadership qualifications are desirable. - Proactive, accountable, and customer-focused leader with a strong sense of ownership and a commitment to developing people and delivering exceptional customer outcomes.
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