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"IT Service Delivery Manager" Jobs in United Kingdom

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IT Service Delivery Manager

PIB Group ·

ManagerFull-timeHybrid

PIB Group The Role – IT Service Delivery Manager (12-Month Fixed Term Contract) At PIB Group, we’re looking for an IT Service Delivery Manager to bring together our businesses, technical teams and external suppliers to d

Skills

servicenow

Discovered 1 weeks ago

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IT Service Delivery Manager

Bensons for Beds · Accrington

Manager

We are seeking an experienced and service-focused IT Service Delivery Manager to lead the delivery, performance, and continual improvement of high-quality IT services. This is an exciting opportunity to work with stakeho

Discovered 1 weeks ago

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Service Delivery Manager - IT Services

A&O IT Group · Maidenhead

ManagerHybrid

Hybrid working, minimum 3 days in office per week. We will be moving from Bracknell to Maidenhead towards the end of the year. As Service Delivery Manager (SDM) you will act as a single point of contact for all activitie

Discovered 2 days ago

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IT & IS Service Delivery Manager

Mondelēz International · Crediton

ManagerFull-timeOnsite

Job Description Are You Ready to Make It Happen at Mondelēz International/Ernest Jackson & Co Ltd? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. Ernest Jackson & Co Ltd (EJ) is a pharmaceutical

Discovered 6 days ago

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IT Service Delivery Lead Manager

Toast · Swansea

LeadFull-timeOnsite

IT SERVICE DELIVERY LEAD LOCATION Swansea FULL TIME Role overview The IT Service Delivery Lead is responsible for delivering consistent, high-quality IT support across TOAST. Leading the IT Analyst team and working

Skills

IT service desk managementIT service deliveryTeam leadership and coachingIncident and ticket management

Discovered 2 weeks ago

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Manager, Technical Account Management

Nccgroup · Manchester

ManagerFull-timeHybrid

The Manager Technical Account Management is responsible for leading, developing, and supporting a high-performing team of Technical Account Managers while maintaining their own portfolio of strategic customers. Working a

Skills

- Proven experience in cybersecurity, managed security services, or IT services leadership. - Significant experience in a customer-facing technical role (e.g., Technical Account Manager, Security Consultant, Service Delivery Manager, Customer Success Manager, or similar). - Demonstrated experience leading, coaching, and developing high-performing teams. - Preference: Experience managing distributed or global teams across multiple geographies and time zones. - Ability to engage and influence senior customer stakeholders and executives including CISOs, Heads of Security, CIOs, and senior IT leadership. - Strong understanding of SOC operations, threat detection, incident response, and managed security services delivery. - Ability to understand and advise on end-to-end customer environments - Experience with security technologies such as SIEM, EDR and SOAR - Ability to drive customer retention, customer satisfaction, and long-term strategic partnerships. - Proven experience building and governing technical roadmaps, strategic improvement plans, and customer success initiatives. - Strong ability to interpret security metrics and performance data and translate them into clear, risk-based recommendations and executive narratives. - Experience delivering and coaching others in the delivery of Quarterly Business Reviews (QBRs) and executive-level presentations. - Proven ability to balance operational leadership, people management, and direct customer ownership within a player-coach environment. - Experience driving continuous improvement initiatives, including process optimisation, automation adoption, service maturity, and operational excellence. - Excellent communication, coaching, mentoring, and stakeholder management skills. - Familiarity with service management frameworks and operational governance practices (e.g., ITIL, KPI/SLA management, customer success methodologies). - Relevant certifications such as CISSP, CISM, Security+, ITIL, cloud security, or leadership qualifications are desirable. - Proactive, accountable, and customer-focused leader with a strong sense of ownership and a commitment to developing people and delivering exceptional customer outcomes.

Discovered 3 weeks ago

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Service Delivery Manager - Enterprise

Air IT · Milton Keynes

SeniorFull-timeHybrid

Service Delivery Manager - Enterprise Service Delivery Manager - Enterprise Group Operations – Service Management | Hybrid | Full time Are you passionate about turning great service into long-term customer partnership

Discovered 5 days ago

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