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"Delivery Operations Manager" Jobs in United Kingdom

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Delivery Operations Manager

Wiley ·

ManagerFull-timeRemote

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within

Discovered 3 weeks ago

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Senior Operations Manager - Asset Management Delivery

Hackney Council · London

GBP 63816-64938 yearly / yearSeniorFull Time, ContractHybrid

The Role Fixed Term Contract / Secondment Opportunity for 12 Months The Senior Operations Manager is responsible for leading and managing the operational delivery of Corporate Soft Facilities Management services across

Discovered 2 weeks ago

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Senior Operations Manager - Asset Management Delivery

Hackney Council · London

GBP 63816-64938 yearly / yearSeniorFull Time, ContractHybrid

The Role Fixed Term Contract / Secondment Opportunity for 12 Months The Senior Operations Manager is responsible for leading and managing the operational delivery of Corporate Soft Facilities Management services across

Discovered 3 weeks ago

Apply

Manager, Technical Account Management

Nccgroup · Manchester

ManagerFull-timeHybrid

The Manager Technical Account Management is responsible for leading, developing, and supporting a high-performing team of Technical Account Managers while maintaining their own portfolio of strategic customers. Working a

Skills

- Proven experience in cybersecurity, managed security services, or IT services leadership. - Significant experience in a customer-facing technical role (e.g., Technical Account Manager, Security Consultant, Service Delivery Manager, Customer Success Manager, or similar). - Demonstrated experience leading, coaching, and developing high-performing teams. - Preference: Experience managing distributed or global teams across multiple geographies and time zones. - Ability to engage and influence senior customer stakeholders and executives including CISOs, Heads of Security, CIOs, and senior IT leadership. - Strong understanding of SOC operations, threat detection, incident response, and managed security services delivery. - Ability to understand and advise on end-to-end customer environments - Experience with security technologies such as SIEM, EDR and SOAR - Ability to drive customer retention, customer satisfaction, and long-term strategic partnerships. - Proven experience building and governing technical roadmaps, strategic improvement plans, and customer success initiatives. - Strong ability to interpret security metrics and performance data and translate them into clear, risk-based recommendations and executive narratives. - Experience delivering and coaching others in the delivery of Quarterly Business Reviews (QBRs) and executive-level presentations. - Proven ability to balance operational leadership, people management, and direct customer ownership within a player-coach environment. - Experience driving continuous improvement initiatives, including process optimisation, automation adoption, service maturity, and operational excellence. - Excellent communication, coaching, mentoring, and stakeholder management skills. - Familiarity with service management frameworks and operational governance practices (e.g., ITIL, KPI/SLA management, customer success methodologies). - Relevant certifications such as CISSP, CISM, Security+, ITIL, cloud security, or leadership qualifications are desirable. - Proactive, accountable, and customer-focused leader with a strong sense of ownership and a commitment to developing people and delivering exceptional customer outcomes.

Discovered 3 weeks ago

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