WS - Sr. Operations Systems Manager

The Sr.

Operations Systems Manager is responsible for driving operational improvements and efficiencies across the organization.

This role acts as a key operations subject matter expert and focuses on driving key initiatives through process optimization, systems efficiencies, performance metrics, and ensuring the delivery of high-quality products or services.

The ideal candidate will lead cross-functional teams, implement best practices, and create a culture of continuous improvement to achieve organizational goals.

WHAT YOU'LL BE DOING: Operational Improvement & Execution: Drive initiatives where inefficiencies in workflows and processes are identified and implement improvements to optimize productivity and cost savings.

Identifies issues in process and products, utilizing Lean Six Sigma methodologies to eliminate waste and reduce variation.

Establish and maintain operational standards and ensure adherence across departments.

Develop and track key performance indicators (KPIs) to measure operational success.

Analyze data to identify trends, areas of improvement, and opportunities for innovation.

Lead and mentor a team of operations professionals to achieve excellence in service delivery.

Promote a culture of accountability, innovation, and collaboration across the organization.

Process Design and Optimization: Design, document, and implement end-to-end operational processes in alignment with business goals.

Utilize lean methodologies, Six Sigma tools, or similar frameworks to drive process excellence.

Stakeholder Collaboration: Partner with cross-functional teams (e.g., Branch Ops, IT, Procurement, Finance, etc) to align operations strategies with overall business objectives.

Serve as the point of contact for process-related inquiries and act as a change agent within the organization.

Change Management: Lead change management efforts related to operational improvements, ensuring successful adoption and sustainability.

Train employees on new processes and tools to ensure seamless integration into existing workflows.

Compliance and Risk Management: Ensure all deliverables comply with regulatory requirements, quality standards, and Willscot safety guidelines.

Develop strategies to mitigate risks associated with operational inefficiencies.

EDUCATION AND QUALIFICATIONS: Education and Experience: Bachelor’s degree in Business, Engineering, Operations Management, or a related field 5+ years of experience in operations management, process improvement, or a related role.

Proven experience leading large-scale improvement initiatives.

Skills and Competencies: Strong knowledge of Lean, Six Sigma, or similar methodologies (certifications like Lean Six Sigma Green/Black Belt are a plus).

Expertise in data analysis and the use of tools like Excel, Tableau, or Power BI.

Strong understanding of ERP systems; preferably SAP and Salesforce Exceptional project management and organizational skills.

Strong leadership and interpersonal communication skills to influence and inspire teams.

Ability to manage competing priorities in a fast-paced environment.