Workspace Support Technician

Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdge's standard build specifications

Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration

Perform hardware upgrades including memory, storage, and component replacements as needed

Execute device refresh and end-of-life replacement activities on a scheduled basis

Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts

Diagnose and repair hardware failures including component replacement and warranty coordination with vendors

Support conference room and AV technology including displays, video conferencing equipment, and room peripherals – installation, configuration, and troubleshooting

Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting

Assist with basic network drops, cable management, and physical infrastructure tasks in coordination with the Network Engineering team

Maintain accurate asset records in the CMDB for all hardware under management – check-in, check-out, transfer, and disposition

Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC & Asset Management team

Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures

Apply and maintain asset tags on all managed devices in accordance with HealthEdge's asset tracking standards

Coordinate shipping and receiving of hardware for remote employees – new hire kits, replacements, and returns

Package and ship devices securely, tracking shipments and resolving logistics issues

Support remote diagnostic efforts in coordination with T1/T2 to determine when hardware replacement is needed vs. a software fix

Maintain records of shipped and received assets to ensure CMDB accuracy for remote inventory

Ensure secure data destruction and disposal procedures are followed for decommissioned equipment

Apply physical security controls including asset tagging, equipment labeling, and secure storage practices

Support audit and compliance activities related to physical asset inventory and disposal records

Maintain accurate service records for all hardware work orders, repairs, and deployments

Update and contribute to runbooks and knowledge base articles for common hardware tasks and depot procedures

Track warranty information, vendor contacts, and service agreements for managed hardware

1–3 years of experience in a field services, deskside support, or IT technician role

Hands-on experience imaging and deploying Windows 10/11 laptops in a corporate environment

Familiarity with hardware components, peripherals, and basic troubleshooting across laptops, desktops, and mobile devices

Experience with asset tracking or CMDB tools

Ability to lift and transport equipment (up to 50 lbs) and work in a physical office/depot environment

Strong organizational skills and attention to detail – accuracy in asset records matters

Good written and verbal English communication skills

Experience with MDM/UEM platforms for device enrollment and imaging

Familiarity with conference room AV technology

Experience coordinating hardware shipping and logistics for remote workers

Exposure to ITAM or CMDB tools

CompTIA A+ certification or equivalent

Experience working in a global IT environment with multi-region hardware standards